Service Technician - Electrical

Jigsaw Business Group; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you will play a crucial role in supporting renewable energy systems. This position involves hands-on work with photovoltaic and battery energy storage systems, ensuring high standards of safety and customer satisfaction. You will engage in site inspections, equipment management, and customer interactions while adhering to operational procedures. If you are passionate about driving success in STEM talent acquisition and enjoy working in dynamic environments, this role offers an exciting opportunity to make a significant impact in the renewable energy sector.

Qualifications

• Full UK driving license with under 6 penalty points is essential.
• Electrical qualification is advantageous but training will be provided.

Responsibilities

• Conduct on-site inspections and maintenance for PV and BESS.
• Ensure compliance with safety protocols and customer satisfaction.

Skills

Customer Service

Problem Solving

Organizational Skills

Health and Safety Awareness

Technical Proficiency

Education

Driving License

Electrical Qualification

Tools

Microsoft Office

Jigsawsafe mobile application

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Jigsaw Business Group

Head of Recruitment | Driving Success in STEM Talent Acquisition Globally

Location: North East UK with UKtravel and overnight stays as required

Job Overview:

As a Service Technician, you will be responsible for delivering comprehensive warranty and service support for photovoltaic (PV) and battery energy storage systems (BESS). Reporting directly to the Jigsaw Support Services (JSS) line manager, you will conduct a wide range of activities, from on-site inspections and maintenance to customer interaction and equipment handling. This role involves travel, hands-on equipment management, and adherence to high standards in safety and operational procedures.

Key Responsibilities:

Planning and Operations

• Attend weekly planning meetings to forecast workload, budget allocation, and route optimization for upcoming customer visits.
• Organize and load required equipment into the van before travel; unload and perform housekeeping duties in the warehouse upon return.
• Securely store all equipment in the vehicle, ensuring it is well-maintained and prepared for travel (fuel, oil, water levels, etc.).
• Verify Goods in Transit documentation and maintain a clean and orderly vehicle.

Site Work

• Confirm site-specific Risk Assessment and Method Statements (RAMS) and ensure site safe isolation.
• Use the Jigsawsafe mobile application (in-house software; training provided) to complete job tasks, record job data, and manage job status in real-time.
• Coordinate with any sub-contractors on-site, ensuring they follow JSS policies and safety standards.
• Communicate with inverter/equipment suppliers on-site to verify system operability and troubleshoot issues if necessary.
• Confirm customer satisfaction before leaving the site, ensuring the site is left as found and requesting feedback through the mobile app.

Office-Based Activities

• When in the office, support customer calls to discuss and plan future activities, and update job completion data in required data sheets.
• Assist with receiving deliveries, recording goods in the warehouse, and maintaining organized stock.
• Other tasks as assigned by the line manager, both in-office and on-site.

Driving and Safety Compliance

• Drive vehicles safely and in compliance with UK/local traffic regulations.
• Conduct tasks at heights working on roofs, scaffolding and within confined spaces, such as attics, adhering to Health and Safety guidelines.
• Maintain awareness of safety protocols and report any potential safety issues to the line manager.
• Technical Proficiency: Comfortable using mobile applications, computers, and Microsoft Office tools.
• Customer Service: Able to communicate courteously and professionally with customers and external contacts; experience in customer-facing roles preferred.
• Problem Solving: Proactive in identifying potential issues impacting job completion and updating line managers and customers on job progress.
• Safety Awareness: Knowledge of Health and Safety procedures with a commitment to uphold safety in all job aspects. First aid training is beneficial.
• Organizational Skills: Strong punctuality, time management, and ability to manage tasks under pressure.

Required Qualifications:

• Driving License: Full UK license with under 6 penalty points (necessary for van insurance).
• Physical Requirements: Must be physically fit and able to work at heights and in confined spaces; colour vision clarity is essential.
• Electrical Qualification is advantageous but not essential as full training will be given.

Job Type: Full-time

Schedule:

• Monday to Friday
• Overtime

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Services for Renewable Energy

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