Service Technician - Cambridge

Selecta; Cambourne; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days holiday pa + bank holidays

Life assurance of 2x yearly salary

Vans provided (take the van home)

Company phone provided

5 days per week, Mon-Fri

Training and certifications in Food /

Health & Safety training

Descripción de la vacante

Selecta is seeking a Field Service Engineer in the UK to service, maintain and repair vending and coffee equipment across assigned areas. You will strive for first-time fixes and high customer satisfaction, with a focus on safety and professional conduct.

The role requires electrical knowledge, independent work, and strong fault-finding ability, in a field-based environment with a company-provided van and ongoing training opportunities.

Formación

• Strong electrical knowledge and practical experience or formal electrical qualifications.
• Hands-on technical background with fault-finding ability.
• Knowledge of safe working practices with electrical equipment and plumbing.
• Ability to work independently and manage own workload.
• Customer-focused with professional appearance.

Responsabilidades

• Diagnose and repair faults on Traditional and bean-to-cup machines.
• Aim to complete work on the first visit; return visit if needed on the soonest occasion.
• Prioritise repairs for machines with persistent faults.
• Access technical manuals/documentation for servicing equipment.
• Attend training courses to maintain high workmanship standards.
• Maintain good customer relations and adhere to health & safety policies.
• Keep company vehicle roadworthy and clean.

Conocimientos

Electrical fault finding

Technical background

Independent worker

Customer focus

Diagnosis skills

Educación

Electrical qualifications

Descripción del empleo

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

About the Role

We’re now looking for a Field Service Engineer to join our Technical team in the UK. This is a great opportunity to work in a dynamic, customer-focused role where you’ll play a key part in keeping our equipment running smoothly and our customers satisfied. As a Field Service Engineer, you will be responsible for servicing, maintaining, and repairing a wide range of vending and coffee equipment within your assigned area. Your goal is to minimise equipment downtime, resolve faults efficiently, ideally on the first visit and deliver a consistently high standard of service to our customers.

Responsibilities

• To diagnose and repair faults on a complete range of Traditional and bean to cup machines.
• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
• To attend various Training Courses to assist you to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
• Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.

Requirements

• Full UK driving licence (minimum 12 months, maximum 6 points)
• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualifications
• Have a technical background with strong fault finding and diagnosis skills.
• Ability to work independently and manage your own workload
• Be customer-focused with a smart and professional appearance.
• Technical background with hands-on experience
• Knowledge of safe working practices with electrical equipment and plumbing

Benefits

• 27 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Most of our shifts are 5 days per week, Mon-Fri
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.