Mobile Merchandiser/Service Operator - London

Selecta; City Of London; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Life assurance 2x salary

Company van provided

Company phone provided

Training & certifications

5-day work pattern

Résumé du poste

Selecta is seeking a Service Operator to service and stock vending machines at client sites across the UK. You will visit multiple sites daily with a company van, restocking, cleaning and acting as the on-site friendly contact for customers during visits.

The role emphasizes customer care, safe working practices, and flexibility to cover various sites. Training and development opportunities are provided, plus company van and phone.

Qualifications

• Ability to train new starters and upskill colleagues.
• Experience with conducting audits and quality checks.
• Commitment to Health & Safety regulations.
• Strong customer service orientation.
• Flexible and responsive to changes.

Responsabilités

• Ensure vending machines are stocked and cleaned to required standards.
• Complete stock and cash controls across machines and vans.
• Fix minor faults on machines and report issues promptly.
• Report accidents, unfit foods and complaints to management.
• Provide on-site training to new starters and teammates.
• Maintain high level of customer care and professionalism.
• Conduct regular audits of machines and share follow-up actions.

Connaissances

Training others

Audits & quality checks

Health & Safety compliance

Customer care

Flexibility

Description du poste

About Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

What does a usual day look like for a Service Operator?

• To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
• To complete all the relevant stock and cash controls across the machine base and on the company vans.
• To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
• To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
• To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
• To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
• To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
• Covering sites in a van or covering static sites that will require using public transport to get to.

What are we looking for in a Service Operator ?

• Be able to provide training to new starters.
• Be able to complete audits and quality checks.
• Always follow all Health & Safety regulations.
• Be flexible and responsive to changes.
• High level of customer care and always be presentable.

Benefits received as a Service Operator

• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Various working patterns 5 out of 7 days
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.