Relief Mobile Merchandiser/Relief Service Operator - Leeds

Selecta; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Health Cash Plan

Life assurance 2x salary

Competitive pay rates

Statutory pension scheme

5 weeks paid sick leave

Career progression opportunities

Job summary

Selecta is seeking a Relief Mobile Merchandiser/Service Operator to visit multiple client sites daily, restock and clean vending and coffee machines, and be a friendly point of contact for clients during visits.

The role involves completing stock and cash controls, reporting faults, training new starters, and maintaining hygiene standards across the machine base while delivering excellent on-site service.

Qualifications

• Experience in vending or similar retail environments preferred.
• Ability to handle stock and basic machine faults with care.
• Understanding of health and safety standards relevant to on-site service.
• Good communication and customer-facing skills.

Responsibilities

• Fill and clean vending and coffee machines to company standards.
• Complete stock and cash controls across the machine base and vans.
• Fix simple machine faults and report issues to the Service Desk.
• Provide training to new starters and share upskilling on-site.
• Ensure courteous, high-level customer care at all times.
• Perform audits and quality checks as directed by management.

Skills

Customer service

Stock replenishment

Machine maintenance

Health & safety awareness

Communications

Job description

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Mobile Merchandiser/Service Operator- Relief to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities

• To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.

• To complete all the relevant stock and cash controls across the machine base and on the company vans.

• To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
• To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
• To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.

• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
• To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.

• To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.

• Be able to provide training to new starters.
• Be able to complete audits and quality checks.
• Always follow all Health & Safety regulations.
• Be flexible and responsive to changes.
• High level of customer care and always be presentable.

• 25 days holiday per annum + bank holidays
• Health Cash Plan
• Life assurance of 2x annual salary
• Competitive pay rates – above market in most locations
• Statutory pension scheme
• 5 weeks paid sick leave
• Clear development pathways and career progression opportunities

Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview.

Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process