Service Technician (Ag)

P Tuckwell Ltd; Wealden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in agricultural services is seeking a Service Technician to perform high-standard diagnostics, servicing, and repairs on various agricultural equipment. This customer-facing role demands strong relationship-building skills and effective communication, with a comprehensive benefits package including health care and pension scheme.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Financial Wellbeing meetings

Company Pension Scheme

Paid holidays plus Bank Holidays

Company van for work purposes

Overtime opportunities

Qualifications

• Experience with a variety of machinery, ideally in construction or agricultural.
• Ability to gather and document customer information effectively.
• A valid driving license is essential.

Responsibilities

• Service and maintain John Deere and other agricultural equipment.
• Inspect and test machines to ensure expected performance levels.
• Provide excellent customer service at all times.

Skills

Customer relationship skills

Effective communication skills

Diagnostic tools usage

Job description

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Reporting to the Service Manager, the main purpose of the job is to carry out high-standard diagnostics, servicing, and repairs on John Deere and other agricultural equipment for both new and existing customers.

This is a customer-facing role requiring strong customer relationship skills and the ability to deliver world-class customer service.

• Service and maintain John Deere and other agricultural equipment according to the manufacturers' specifications.
• Repair and service machines to the agreed work plan to meet required standards.
• Inspect and test completed machines to ensure they operate at expected performance levels, reporting any defects or issues to the customer.
• Handle customer and company property with due care.
• Provide excellent customer service at all times.

Skills and Qualifications

• Experience with a variety of machinery, ideally in construction, agricultural, industrial, or commercial vehicle-based machines. Use of diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop relationships that deliver a positive experience. Ability to gather and document customer information and technical operations.
• Effective communication skills, both internally and externally.
• Maintain a professional image at all times.
• A valid driving license is essential.

Company benefits include - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing meetings, Company Pension Scheme, paid holidays plus Bank Holidays, a company van for work purposes, and overtime opportunities.