Service Technician

Trek; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Discounted employee purchase scheme on

24/7 employee assistance program and(c

Job summary

Trek in St Albans is seeking a Service Technician who loves bikes, enjoys hands-on maintenance, and takes pride in keeping riders on the road with confidence.

You’ll diagnose issues, service a wide range of bicycles, including new models before they reach the sales floor, and build strong relationships with customers through clear, friendly communication.

Qualifications

• Excellent communication and listening skills
• Strong attention to detail in hands‑on bike work
• Willingness to learn and adapt to new models
• Customer‑facing with a friendly manner
• Team player with a proactive approach

Responsibilities

• Diagnose issues and perform bike repairs and maintenance
• Service a wide variety of bikes and assist with new model introductions
• Build trusting relationships with riders to ensure safe, reliable rides
• Provide clear communication and guidance to customers and colleagues

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.

Together, we’ll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Service Technician
Location: St Albans
Job Type: Full Time

What you’ll do

As a Trek Service Technician, each day brings something new and hands‑on. Your work centres around caring for bikes so their owners can enjoy every ride with confidence. You’ll troubleshoot repairs, service a wide variety of bikes, and often be one of the very first to work on brand‑new models before they reach the sales floor.

Just as important, you’ll build trusting relationships with riders who rely on your expertise to keep their bikes running smoothly. Whether you’re completing a quick adjustment or handling a more complex repair, your care and attention will help create memorable experiences for our customers.

We’re looking for a teammate who brings warmth, great communication, and a genuine desire to learn. If you love helping others, enjoy practical problem‑solving, and want to grow your technical skills in a supportive environment, this could be a wonderful fit.

What you’ll bring to the team

• A positive, self‑motivated approach and a willingness to support your teammates
• A warm, friendly manner with strong listening skills and a desire to help—even on busy days
• Clear and confident communication
• Excellent attention to detail and a love for hands‑on problem solving
• Curiosity and eagerness to learn about bicycle servicing
• A commitment to developing your skills and staying up to date with new technologies

If you don’t meet every requirement but believe you’d be a great addition to our team, please tell us in a cover letter why. We’re always excited to meet people who bring passion, drive, and potential.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!