Service Technician

Donnelly Group; Bangor; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

30 Days Holiday

Health Cash Back

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension Provision

Private Medical Cover

Retail Discounts

Cycle to Work Scheme

Kingsbridge Diamond Membership Club

Continuous Development & Learning

Job summary

Donnelly Group is seeking a Service Technician for our multi-brand workshop in the UK. You will recondition vehicles, perform routine servicing, replace components, and diagnose faults with modern equipment.

The ideal candidate has NVQ Level 3 (or equivalent) with at least two years’ experience, a full driving licence, and a positive, customer-focused approach. You will work both independently and with colleagues to achieve right-first-time service.

Qualifications

• Essential: NVQ Level 3 or equivalent and 2+ years' experience.
• Experience in multi-brand or non-franchise environment.
• Familiar with diagnostic equipment; training provided.
• Full driving licence required.
• Strong attention to detail and quality workmanship.

Responsibilities

• Recondition and prepare vehicles to high mechanical standards.
• Carry out routine servicing and maintenance.
• Replace brakes, timing belts, and other components as required.
• Diagnose faults using diagnostic equipment.
• Complete repairs to manufacturer standards.
• Accurately record service, repair, and maintenance work.
• Perform warranty-related inspections, maintenance, and repairs.
• Ensure all work is completed safely, economically, and within agreed timescales.
• Maintain a clean, organised workshop.
• Deliver a right-first-time approach to servicing and repairs.
• Collaborate with colleagues to ensure customer satisfaction.

Skills

Mechanical knowledge

Vehicle servicing experience

Diagnose faults

Attention to detail

Customer-focused

Team player

Education

NVQ Level 3 / City & Guilds / BTEC

Job description

Job Description

Service Technician

At Donnelly Group, we are looking for talented individuals who share our passion for our brands and commitment to delivering an outstanding customer experience. Every member of our team plays a vital role in putting the customer first, making this an excellent opportunity to develop your career.

Key Responsibilities:

• Recondition and prepare vehicles to the highest mechanical standards.
• Carry out routine servicing and maintenance work.
• Replace brakes, timing belts, and other vehicle components as required.
• Diagnose faults using the latest diagnostic equipment and technology.
• Complete repairs efficiently and to manufacturer standards.
• Accurately record all service, repair, and maintenance work.
• Perform warranty-related inspections, maintenance, and repairs.
• Ensure all work is completed safely, economically, and within agreed timescales.
• Maintain a clean, organised, and safe working environment.
• Deliver a "right first time" approach to all servicing and repair activities.
• Work collaboratively with colleagues to ensure excellent customer satisfaction.

What We're Looking For:

• Strong mechanical knowledge and technical skills.
• Experience servicing and repairing vehicles.
• Ability to diagnose and resolve faults effectively.
• Attention to detail and commitment to quality workmanship.
• A positive attitude and customer-focused approach.
• Ability to work independently and as part of a team.

About The Role

Who do we need?

• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC);
• It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided
• A full driving licence is essential

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.