Service Team Leader

Morrisons; Malvern; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and

Additional 10% discount card for a -\n

Genuine career progression and devlopt

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26

Job summary

Morrisons is seeking a Checkout Team Leader to drive the front end of store operations, guiding the checkouts, customer service, kiosks and car parks with a proactive, hands-on approach.

You will lead a friendly team, coach colleagues, ensure cash handling and compliance, and use store reports to make quick, data-driven decisions that improve the checkout experience.

This role offers development opportunities and a clear path to senior leadership within our store operations.

Qualifications

• Experience leading a team on the shop floor or in a fast-paced retail setting.
• Strong customer service instincts with a focus on customer satisfaction and issue resolution.
• Solid understanding of front-end store operations including checkouts, kiosks and cash handling.

Responsibilities

• Be visible on the shop floor and lead the team to keep queues moving.
• Lead a friendly, supportive team and recognise good performance.
• Maintain high standards, safety, and legal compliance in daily processes.
• Use store reports and dashboards to spot issues, make quick improvements and optimise checkout flows.
• Help keep the department tidy and manage put-backs to minimise waste.

Skills

Leadership

Coaching

Customer service

Front end ops

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.