Service Team Leader

Morrisons; Boroughbridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

Staff discount 15%

Free parking

Pension and life assurance

Healthcare / Wellbeing

Job summary

Morrisons is seeking a Checkout Team Leader in the United Kingdom to drive front-end store operations. You will lead a friendly team on the shop floor, use headsets to assist colleagues, and keep customer queues moving.

You’ll coach staff, uphold standards and legal obligations, and use store reports to identify issues and improve the checkout experience while minimising waste and maintaining a tidy department.

Qualifications

• Natural leader with a friendly coaching style.
• Ability to build strong relationships with colleagues and customers.
• Solid operational knowledge of front-end service departments.

Responsibilities

• Be visible on the shop floor and lead the team to keep queues moving.
• Support colleagues, use headsets, and jump in quickly when needed.
• Coach and develop a high-performing team with recognition for good work.
• Ensure daily processes, cash handling, and legal obligations are followed.
• Analyse store reports to spot issues and improve checkout experience.

Skills

Leadership

Coaching

Relationship building

Front-end operations knowledge

Tools

Store dashboards

Job description

More About The Role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.