Service Team Leader

Morrisons; Lower Street; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% staff discount

Discount card for friends/family

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end store operations. You’ll lead checkouts, customer service desks, kiosks and car parks, staying visible on the shop floor to keep queues moving and support colleagues.

You’ll build a friendly, high-performing team, uphold safe and compliant daily processes, and use store reports to spot improvements in the checkout experience. This role offers clear development opportunities within Morrisons.

Qualifications

• This is a great role for a natural leader with a helpful and friendly style.
• You’ll be the kind of person who builds strong, open relationships with colleagues and customers alike.
• You’ll enjoy coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• You have strong operational and technical knowledge of front end service departments.

Responsibilities

• Be visible on the shop floor: stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

Job description

More About The Role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

More About The Role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You’ll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.