Service Team Leader

Morrisons; Little Waltham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Six weeks holiday

15% discount in Morrisons stores

10% discount card for friend or family

Career progression and development

Pension and life assurance

Healthcare/Well-being benefits

Job summary

Morrisons is hiring a Checkout Team Leader to drive our Service teams, ensuring superb customer experiences and efficient checkout operations across front-end areas. You will lead, coach and coordinate colleagues, utilise dashboards to inform decisions and maintain cash handling and policy compliance.

The role emphasizes leadership, service excellence and collaboration to create an engaging, helpful environment for customers and staff alike.

Qualifications

• Experience leading service teams in a retail environment.
• Able to use dashboards and reports to improve service performance.
• Strong customer-focused approach.
• Ability to coach and develop staff.
• Good planning and time-management skills.

Responsibilities

• Be a visible presence across front end service operations and support customers at checkouts.
• Create a team delivering friendly, helpful service to customers.
• Foster an engaging environment where staff contribute ideas for improvement.
• Develop a performance-focused culture with recognition.
• Use dashboards to identify issues, plan actions and implement fixes.
• Ensure cash handling and policies are followed.
• Coordinate front end departments and support queries.
• Minimise waste by timely put-backs.

Skills

People management

Leadership

Customer service

Team collaboration

Communication

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.

As a Checkout Team Leader you're the driving force behind our Checkout team and as part of your role you will:

• Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
• Create a team that delivers outstanding, friendly and helpful service to all our customers
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action
• Ensure all policies, procedures and legal obligations including cash handling are followed as specified by the company
• Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
• Minimise waste, delegating put backs to be completed in a timely manner

In return for your hard work we will offer you:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambition here at Morrisons, so this could just be the start of your Morrisons journey.

About You

You'll be the kind of person who has:

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Service department
• Able to effectively plan, organise and manage own and direct reports workload
• Able to work to strict deadlines

Please note: We will only recruit individuals who are over the school leavers age.

At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About Us

We love providing our customers with a great shopping experience they won't find anywhere else. We are one of the UK's largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We've lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we'd love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are