Guest Experience Assistant - Flexible Shifts

Morrisons; Hereford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Fully flexible shift patterns

Six weeks holiday

15% discount

Friend/Family discount 10%

Career progression

Pension and life assurance

Healthcare/Well-being benefits

Morrisons MyPerks

Payroll charity donations

Family friendly policies

Job summary

Morrisons Hereford is looking for friendly, customer-facing team members to join our Service team at checkouts, self-serve tills and kiosks.

You’ll help shoppers, process transactions with a smile, and support other parts of the store, like Market Street or Replenishment, with a flexible shift pattern and a welcoming, team‑oriented culture.

Qualifications

• Friendly, customer-facing attitude.
• Enjoys staying active and being hands-on.
• Works well in a busy, structured environment.
• Comfortable using equipment safely and following processes.
• Loves helping customers and resolving queries.

Responsibilities

• Assist customers at checkouts, self-serve tills and kiosks.
• Process transactions smoothly and accurately.
• Support other store areas (Market Street, Replenishment) as needed.
• Provide friendly, welcoming service to shoppers.

Skills

Friendly approach

Customer support

Active/hands-on

Work well in busy environment

Safely using equipment

Job description

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks.

You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feeling looked after and welcome.

You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, so this is a great role for a team player who is ready to help wherever you’re needed.

More about our perks:

• Fully flexible shift patterns

• Six weeks holiday (including bank holidays)

• 15% discount in our supermarkets and convenience stores available from the day you join us

• Additional 10% discount card for a Friend or Family member

• Career progression and development opportunities

• Subsidised in store cafe or shop floor ranges

• Competitive pension and life assurance

• Healthcare/Well-being benefits including Aviva Digital GP

• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more

• Optional Payroll charity donations

• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at Morrisons here.

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach

• Enjoys staying active and being hands-on

• Works well in a busy, structured environment

• Comfortable using equipment safely and following processes

• Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We're Foodmakers and Shopkeepers and together, we make Morrisons

What we make, makes us who we are