Service Team Leader

Morrisons; Carlisle; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Six weeks holiday

Discount 15% Morrisons

Friend/family 10% discount

Career progression

In-store cafe

Pension & life assurance

Healthcare/Well-being benefits

Morrisons MyPerks

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a confident Checkout Team Leader to drive our front-end service. You will lead the checkout team, model excellent customer care, and foster a culture where colleagues feel trusted to put customers first.

You’ll use dashboards to spot issues, plan improvements, and ensure cash handling and store procedures are followed. If you’re a people leader who thrives in a fast-paced retail environment, join us.

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Service department.
• Able to effectively plan, organise and manage own and direct reports workload.
• Able to work to strict deadlines.

Responsibilities

• Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
• Create a team that delivers outstanding, friendly and helpful service to all our customers.
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
• Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action.
• Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company.
• Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required.
• Minimise waste, delegating put backs to be completed in a timely manner.

Skills

Relationship building

Team leadership

Service operations knowledge

Planning & workload management

Deadline-driven

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.

As a Checkout Team Leader you're the driving force behind our Checkout team and as part of your role you will:

• Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
• Create a team that delivers outstanding, friendly and helpful service to all our customers
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action
• Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
• Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
• Minimise waste, delegating put backs to be completed in a timely manner

In return for your hard work we will offer you:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

About You

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Service department
• Able to effectively plan, organise and manage own and direct reports workload
• Able to work to strict deadlines

Please note: We will only recruit individuals who are over the school leaver's age. To find out the school leavers age please visit the following link

At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About Us

We love providing our customers with a great shopping experience they won't find anywhere else. We are one of the UK's largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We've lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we'd love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are