Service Team Leader

Morrisons; Kilmarnock; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Discount card for friend or family

Career progression and Leadership&nbsp

Free parking

Pension and life assurance

Healthcare / Wellbeing benefits

Job summary

Morrisons in the United Kingdom is seeking a Checkout Team Leader to drive the front end of store operations, ensuring smooth running of checkouts, customer service, kiosks and car parks. You will lead a friendly team, coach colleagues, and uphold standards, cash handling and legal obligations, while using store reports to improve the checkout experience.

This role suits a natural leader who builds strong relationships with staff and customers, helping deliver great service and value on every

Qualifications

• Experience leading a front-end service team.
• Ability to use store reports and dashboards to improve operations.
• Strong customer service orientation and communication skills.

Responsibilities

• Be visible on the shop floor and lead the front-end team across checkouts, service desks and kiosks.
• Coach and develop colleagues and recognise good performance.
• Maintain high standards, cash handling and legal obligations each shift.
• Use store data to spot issues and drive improvements in the checkout experience.
• Keep the department tidy and manage put-backs to minimise waste.

Skills

Team leadership

Customer service

Coaching

Data-driven decisions

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You'll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you'll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what's working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.