Service Team Leader

TN United Kingdom; Croydon; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Service Team Leader to enhance customer service and support team development. This full-time role offers a competitive salary and the chance to make a real impact in a supportive environment. You'll be responsible for managing drivers, planning routes, and ensuring high-quality service delivery. With industry-leading training and a commitment to work-life balance, this opportunity is perfect for those eager to grow their career while making a difference. Join a diverse and dedicated team where your contributions will be valued and rewarded.

Benefits

Competitive Salary Package

Bonus and Commission Schemes

Uniform Provided

Relocation Package

Industry-Leading Training

Work-Life Balance

Qualifications

• Proven leadership experience in a service delivery environment.
• Ability to manage and support a team effectively.

Responsibilities

• Plan and organize routes for drivers to ensure efficiency.
• Manage drivers and handle customer complaints effectively.
• Support and develop colleagues within the branch.

Skills

Leadership Skills

Customer Service Skills

Adaptability

Communication Skills

Initiative

Education

Full UK Driving Licence

Job description

Join Our Team and Make a Difference!

We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £28,582 per annum
• Expected OTE: £29,500 per annum, with bonus and commission schemes available.
• Benefits: Uniform and RI Rewards.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
• Industry-Leading Training: Receive top-notch training to support our customers’ needs.

The Service Team Leader Role

As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:

• Planning and organising routes for our drivers
• Organising the fleet of vehicles we have
• Managing a certain number of drivers within the branch
• Dealing with customer complaints and queries
• Identifying ways to improve the quality and efficiency of customer service
• Providing support and development for colleagues in the branch
• Keeping relevant documentation up to date including vehicle information
• On occasions, you may need to cover driving routes

Requirements:

• Full UK driving licence held for more than two years, with no more than six penalty points.
• Have demonstrated leadership skills in a working environment
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Demonstrate excellent customer service and communication skills.
• Flexibility with working patterns to support business needs.
• Ability to use own initiative and have a positive ‘can do’ attitude
• Pride in the job you do
• You may be required to pass a DBS check depending on the role you have applied for

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.