Service Team Leader

Morrisons; Box; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible shift patterns

Six weeks holiday

15% staff discount

Pension

Job summary

Morrisons in Box, United Kingdom, is seeking a Checkout Team Leader to guide our Service teams and drive frontline performance. You will be a visible presence at checkouts, coach colleagues, and ensure friendly, efficient service while using dashboards to improve operations.

We offer flexible shifts, six weeks holiday, staff discounts, pension and healthcare benefits, and clear progression opportunities as you lead a high‑quality customer experience across our front end operations.

Qualifications

• Experience leading service teams in a retail environment.
• Strong people skills and ability to coach for high performance.
• Ability to plan, organise and manage workload across direct reports.
• Knowledge of front end operations and cash handling is advantageous.

Responsibilities

• Be a visible presence across all front end service operations using headsets to support colleagues and help customers at checkouts.
• Create a team that delivers outstanding, friendly and helpful service to customers.
• Foster an engaging department environment where staff contribute ideas for improvement.
• Build a supportive, performance-driven culture with recognition for achievements.
• Utilise dashboards and reports to drive decisions and optimise the front end experience.
• Ensure all policies, procedures and cash handling are followed as specified by Morrisons.
• Coordinate day-to-day communication within front end departments, including cash, kiosks, customer service desk and car park.
• Minimise waste by delegating put-backs for timely completion.

Skills

Leadership

People relations

Team development

Operational knowledge

Planning & deadlines

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.

As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will:

• Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
• Create a team that delivers outstanding, friendly and helpful service to all our customers
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action
• Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
• Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
• Minimise waste, delegating put backs to be completed in a timely manner

In return for your hard work we will offer you:

• Fully flexible shift patterns

• Six weeks holiday (including bank holidays)

• 15% discount in our supermarkets and convenience stores available from the day you join us

• Additional 10% discount card for a Friend or Family member

• Career progression and development opportunities

• Subsidised in store cafe or shop floor ranges

• Competitive pension and life assurance

• Healthcare/Well-being benefits including Aviva Digital GP

• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more

• Optional Payroll charity donations

• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

About you

You’ll be the kind of person who has:

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Service department
• Able to effectively plan, organise and manage own and direct reports workload
• Able to work to strict deadlines

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link.

At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are