Service Team Leader

A B Graphic International Limited; Brandesburton; On-site; GBP 30,000 - 40,000; Full time

Job summary

AB Graphic International Ltd (ABG) is seeking a Service Team Leader to join our Kelleythorpe Service & Parts team. This hands-on role coordinates day-to-day service activity and provides technical guidance to meet customer and engineer requirements.

You'll contribute to engineer training, drive knowledge sharing, and support continuous improvement while maintaining a high standard of service.

Qualifications

• Experience supervising, coordinating or leading others.
• Strong technical and problem-solving skills.
• Excellent communication and customer-facing abilities.

Responsibilities

• Provide day-to-day guidance to the Service & Parts team and coordinate workloads.
• Prioritise customer and engineer support requests and provide technical assistance.
• Coordinate engineer site visits for installations, maintenance and breakdowns; log service cases to closure.
• Support knowledge sharing, training, and safe working practices across the team.

Skills

Leadership

Technical knowledge

Problem solving

Communication

Tools

FSM system

Job description

Location: On site / Driffield YO25 9DJ, UK
job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Competitive salary

The role

If you’re an experienced service professional who enjoys supporting others, solving technical problems and delivering a high standard of customer service, we’ve got the role for you.

We’re looking for a Service Team Leader to join our Kelleythorpe Service & Parts team. This is a hands-on role where you’ll support the day-to-day running of the team, coordinate service activity and provide technical guidance to help ensure customer and engineer requirements are dealt with effectively. You’ll also contribute to engineer training and encourage knowledge sharing across the wider Service team.

What you’ll be doing

• Providing day-to-day guidance and support to the Service & Parts team, helping to coordinate workloads, set clear expectations and maintain a high standard of customer support.
• Managing and prioritising incoming customer and engineer support requests, providing technical assistance and ensuring issues are progressed effectively.
• Coordinating engineer site visits for installations, planned maintenance and breakdowns, and following the appropriate breakdown escalation process.
• Creating and maintaining service cases within FSM through to closure, supporting accurate case logging, monitoring service KPIs and identifying recurring issues or opportunities for improvement.
• Supporting engineer product knowledge through training, technical guidance, help sheets and service documentation, while encouraging knowledge sharing and safe working practices across the Service team.

Who we’re looking for

You’ll be an experienced service professional with strong technical and problem-solving skills, alongside previous experience of supervising, coordinating or leading others. You’ll be confident providing day-to-day guidance and support, setting clear expectations and giving constructive feedback.

You’ll be organised and comfortable managing competing priorities, coordinating workloads and supporting the resolution of customer and engineer issues. Strong communication skills are essential, together with the ability to build positive working relationships with customers, engineers, distributors and colleagues across the business.

A good technical understanding of machinery and fault finding will be important, alongside a strong focus on customer service, safe working practices and continuous improvement.

Above all, you’ll be supportive, approachable and collaborative, with the ability to lead by example and help the team deliver a consistently high standard of service.

About Us

A B Graphic International Ltd (ABG) is a global leader in innovative label and packaging solutions. Our continued growth has been driven by the passion and commitment of more than 450 experts worldwide, delivering cutting-edge print finishing solutions to customers across the globe.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We are committed to building a diverse and inclusive workplace where everyone feels empowered to be their best at work.