Service Team Lead: Lead, Coach & Deliver Excellence

RGB Network; Rainham; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Pension

Training & progression

Rigid schedule: 08:00–17:00

Job summary

RGB Network in Rainham is seeking a Service Team Lead to lead the Service Team, mentor colleagues, and ensure a responsive, professional service for customers.

You will manage queries, allocate engineers, monitor SLAs/KPIs and drive continuous improvement while delivering high-quality customer experiences. Monday–Friday, 08:00–17:00, with a salary of £28,000–£33,000.

This role offers a clear path to leadership development and the chance to make a measurable impact on service delivery.

Qualifications

• Customer-focused with a genuine commitment to excellent service.
• Confident communicator who can build relationships at all levels.
• Natural leader who enjoys supporting and developing others.
• Problem solver who takes ownership and finds solutions.
• Highly organised with excellent attention to detail.
• Proactive and comfortable working in a busy environment.
• Team player who is happy to get involved when required.
• Positive and professional, with a can-do attitude.

Responsibilities

• Leading, mentoring and supporting the Service Team.
• Monitoring team performance against SLAs and KPIs.
• Managing incoming customer calls, emails and service requests.
• Providing a professional and customer-focused service at every stage.
• Gathering accurate information and resolving queries at first contact.
• Allocating engineers based on skills, location and availability.
• Ensuring jobs are logged, prepared and progressed.
• Keeping customers informed throughout the service process.
• Working closely with engineers, supervisors, managers and senior management.

Skills

Leadership

Customer Service

Communication

Organization

Problem Solving

Team Player

Job description

RGB Network in Rainham is seeking a Service Team Lead to lead the Service Team, mentor colleagues, and ensure a responsive, professional service for customers.

You will manage queries, allocate engineers, monitor SLAs/KPIs and drive continuous improvement while delivering high-quality customer experiences. Monday–Friday, 08:00–17:00, with a salary of £28,000–£33,000.

This role offers a clear path to leadership development and the chance to make a measurable impact on service delivery.