Service Support Officer - WestMARC

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Service Support Officer to join their dynamic team in Glasgow. In this pivotal role, you will provide essential administrative support to clinical teams, ensuring that patients receive timely care. Your responsibilities will include coordinating waiting lists, triaging patient needs, and facilitating multidisciplinary clinics. This position offers an opportunity to contribute to the well-being of the community while working within a supportive and diverse environment. If you are passionate about healthcare and possess strong communication skills, this role is perfect for you.

Qualifications

• Experience in administration or contact centre environments.
• Excellent communication skills for effective interaction.

Responsibilities

• Provide administrative support for clinical teams and patient groups.
• Coordinate clinical waiting lists and ensure timely appointments.

Skills

Administrative Support

Communication Skills

Coordination

Triage Skills

Education

Higher Education Standard

Job description

Service Support Officer - WestMARC, Glasgow

Client: NHS Scotland

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 30675b5af7bf

Job Views: 3

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, expanding to 2.2 million with regional and national services.

The shift pattern for this position is Monday – Friday, 8:30 AM - 4:30 PM.

This role is based at WestMARC, Queen Elizabeth University Hospital campus.

The role involves administrative support for clinical teams and patient groups within West of Scotland, coordinating clinical waiting lists to ensure timely appointments within the Board’s standards. Service Support Officers assist in delivering care for patients referred to and contacting WestMARC, including triage and coordination of repairs for Prosthetics and Wheelchair Patients. They also coordinate multidisciplinary clinics and domiciliary visits across West Scotland, including satellite locations within territorial health boards.

Applicants should have a higher education standard or equivalent experience, with background in administration or contact centre environments. Excellent communication skills are essential, with the ability to interact effectively with the public, staff, and senior management.

Informal Contact:

Janet Aitken or Lynsey Drummond, Admin Managers, 0141 232 7585, emailprotected

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde promotes diversity and encourages applications from all community sections. We are committed to being a Forces Friendly Employer, supporting applications from the Armed Forces Community.

Candidates should provide authentic responses to all application questions. The use of AI or third-party tools to modify responses is discouraged. By applying, you confirm all answers are your own and reflect your personal knowledge and experience.

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