Service Support Officer - WestMARC

NHS National Services Scotland; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider seeks a dedicated administrative professional to support clinical teams and enhance patient care coordination. This role involves managing waiting lists, facilitating communication between patients and healthcare providers, and ensuring efficient operations within a busy healthcare environment. Join a team committed to delivering high-quality services to a diverse community and make a meaningful impact in the lives of patients. This position offers a structured work schedule and the opportunity to contribute to a vital healthcare service in the West of Scotland.

Qualifications

• Educated to a higher standard or equivalent knowledge and experience.
• Experience in administration and/or contact centre environments.

Responsibilities

• Provide administrative support to clinical teams and patient groups.
• Coordinate clinical waiting lists to ensure patients are seen on time.
• Support delivery of care for patients referred to WestMARC.

Skills

Administrative Support

Communication Skills

Coordination

Education

Higher Education or Equivalent

Job description

About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across various clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, extending to 2.2 million when regional and national services are included.

Position Details

The shift pattern for this role is Monday – Friday, 8:30 AM - 4:30 PM. It is based at WestMARC, Queen Elizabeth University Hospital campus.

Role Responsibilities

1. Provide administrative support to clinical teams and patient groups within the West of Scotland.
2. Coordinate clinical waiting lists to ensure patients are seen within the Board’s waiting time standards.
3. Support the delivery of care for patients referred to and contacting WestMARC, including triage and coordination of repairs for Prosthetics and Wheelchair Patients.
4. Coordinate multidisciplinary clinics and domiciliary visits across West of Scotland, including satellite locations within territorial health boards.

Candidate Requirements

• Educated to a higher standard or equivalent knowledge and experience.
• Experience in administration and/or contact centre environments.
• Excellent communication skills, capable of interacting effectively with the public, staff, and senior management colleagues.

Contact Information

Informal enquiries can be directed to Janet Aitken or Lynsey Drummond, Admin Managers, at 0141 232 7585, or via email: [e-mail] or [e-mail].

Additional Information

Details on how to contact the Recruitment Service are available within the Candidate Information Packs.

NHS Greater Glasgow and Clyde promotes diversity and inclusion and encourages applications from all community sections. We are committed to being a Forces Friendly Employer, supporting applications from the Armed Forces Community.

Application Instructions

Applicants should provide authentic responses to all questions in the application form. The use of AI, automated tools, or third-party assistance to draft or significantly modify responses is strongly discouraged. By applying, you confirm that all answers are your own work and reflect your personal skills and experience. Non-compliance may result in withdrawal from the process.

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