Service Support Officer

NHS; Leeds; On-site; GBP 27,000 - 30,000; Part time

Job summary

The NHS is seeking a Service Support Officer to join the Leeds GP Confederation's operational team. This role involves providing administrative support for the Leeds Community Dermatology service. A successful candidate will be proactive, self-motivated, and skilled in communication, enhancing the team's effectiveness in service delivery.

Qualifications

• Experience of working in a busy office environment with multi-tasking.
• Competent in Microsoft Office packages including Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative and operational support to the Leeds Community Dermatology service.
• Act as an initial point of contact for telephone and email queries.
• Participate and contribute to various service delivery and contract meetings.

Skills

Communication

Time Management

Customer Service

Education

English and Maths to GCSE Level A-C

Administration/ Customer Care qualification

Tools

Microsoft Office

Job description

Job summary

An exciting opportunity has arisen to join the Leeds GP Confederations (the Confed) operational team as Service Support Officer.This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of Primary Care services for the population of Leeds. As an integral part of the operational team, you will be providing administrative support specifically to the Leeds Community Dermatology service.

The Service Support Officer will work alongside the Business and Operations Manager and Service Delivery Manager to contribute to the achievement of service objectives to benefit Community Dermatology Providers and service users.

The post-holder will be a key member of the operational team, playing an active part in the delivery of services.

Main duties of the job

The Service Support Officer will be an integral part of the team, providing administrative and operational support to the Leeds Community Dermatology service. They will develop and maintain Standard Operating Procedures for all aspects of work and act as an initial point of contact for telephone and email queries; effectively responding to enquires and issues.

The role will be responsible for the day-to-day delivery of business and operational administration support for the work undertaken by the contract management team, escalating risks or issues to the appropriate person.

The role will participate and contribute to various service delivery and contract meetings and complete actions within planned time whilst also contributing to ongoing development and continuous improvement of the Community Dermatology service.

The postholder will take a proactive approach in providing day-to-day support to business operations.

About us

The Leeds GP Confederation has two purposes:

To be a voice for and represent General Practice in the Leeds Health and Care System:

• A collective voice for General Practice that will be heard throughout the health and care system
• Through representation and active participation in the health & care system to contribute to the setting of strategy and decision making

To hold contracts to enhance access to healthcare across Leeds and to provide a range of services to General Practices:

• By providing services and holding contracts that directly support General practice
• By having an infrastructure that enables, where appropriate, at scale working for the benefit of general practice and populations
• Inclusive transparent governance
• Not-for-profit

For further information, please go to www.leedsgpconfederation.org.uk

Details Date posted

25 May 2025

Pay scheme

Other

Salary

£27,400 to £29,900 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0348-25-0001

Job locations

Building 3, White Rose Park

Millshaw Park Lane

Leeds

West Yorkshire

LS11 0DL

Job description Job responsibilities

The Service Support Officer will:

• Provide administrative and operational support to the Leeds Community Dermatology service
• Develop and maintain Standard Operating Procedures for all aspects of work.
• Act as an initial point of contact for telephone and email queries; effectively responding to enquires and issues.
• Be responsible for the day-to-day delivery of business and operational administration support for the work undertaken by the contract management team.
• Escalate risks or issues to the appropriate person e.g. Service Delivery Manager.
• Participate and contribute to various service delivery and contract meetings and complete actions within planned time.
• Contribute to ongoing development and continuous improvement of the Community Dermatology service.
• Take a proactive approach in providing day-to-day support to business operations.
• Support the Service Delivery Team by collecting, analysing, and maintaining service quality and performance data.
• Preparing activity reports with clear narrative to inform monitoring and decision-making.
• Provide efficient and effective administrative support to operational meetings, including the timely circulation of agendas, papers, action logs and accurate minute taking.
• Works with colleagues to continually improve the quality of services within the overall organisational governance frameworks and service objectives.
• Works with colleagues to identify, manage and minimise risks within the overall organisational risk management frameworks.
• In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.
• Build and maintain professional working relationships with all stakeholders.

Job description Job responsibilities

The Service Support Officer will:

• Provide administrative and operational support to the Leeds Community Dermatology service
• Develop and maintain Standard Operating Procedures for all aspects of work.
• Act as an initial point of contact for telephone and email queries; effectively responding to enquires and issues.
• Be responsible for the day-to-day delivery of business and operational administration support for the work undertaken by the contract management team.
• Escalate risks or issues to the appropriate person e.g. Service Delivery Manager.
• Participate and contribute to various service delivery and contract meetings and complete actions within planned time.
• Contribute to ongoing development and continuous improvement of the Community Dermatology service.
• Take a proactive approach in providing day-to-day support to business operations.
• Support the Service Delivery Team by collecting, analysing, and maintaining service quality and performance data.
• Preparing activity reports with clear narrative to inform monitoring and decision-making.
• Provide efficient and effective administrative support to operational meetings, including the timely circulation of agendas, papers, action logs and accurate minute taking.
• Works with colleagues to continually improve the quality of services within the overall organisational governance frameworks and service objectives.
• Works with colleagues to identify, manage and minimise risks within the overall organisational risk management frameworks.
• In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.
• Build and maintain professional working relationships with all stakeholders.

Person Specification Qualifications Essential

• English and Maths to GCSE Level A-C or equivalent qualification.
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties

Desirable

• Administration/ Customer Care or equivalent qualification

Experience Essential

• Experience of working in a busy office environment where working to deadlines and multi-tasking is essential
• Meeting management including minute taking and distribution of meetings materials such as agendas
• Customer service skills, ideally with service users or members of the public
• Data entry and data management experience, with attention to accuracy

Desirable

• Experience working within the NHS, local authority or public sector, with an understanding of system pressures
• Involvement with project or service delivery support

Systems and Applications Essential

• Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint
• Knowledge of working with systems or software

Desirable

• Knowledge of clinical systems including the electronic referral system.

Personal Attributes Essential

• Enthusiastic, proactive and self-motivated with excellent time management skills
• Excellent communication skills; written and verbal
• Ability to follow processes, policies and compliance requirements
• Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate

Person Specification Qualifications Essential

• English and Maths to GCSE Level A-C or equivalent qualification.
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties

Desirable

• Administration/ Customer Care or equivalent qualification

Experience Essential

• Experience of working in a busy office environment where working to deadlines and multi-tasking is essential
• Meeting management including minute taking and distribution of meetings materials such as agendas
• Customer service skills, ideally with service users or members of the public
• Data entry and data management experience, with attention to accuracy

Desirable

• Experience working within the NHS, local authority or public sector, with an understanding of system pressures
• Involvement with project or service delivery support

Systems and Applications Essential

• Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint
• Knowledge of working with systems or software

Desirable

• Knowledge of clinical systems including the electronic referral system.

Personal Attributes Essential

• Enthusiastic, proactive and self-motivated with excellent time management skills
• Excellent communication skills; written and verbal
• Ability to follow processes, policies and compliance requirements
• Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Leeds GP Confederation

Address

Building 3, White Rose Park

Millshaw Park Lane

Leeds

West Yorkshire

LS11 0DL

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)

Employer details Employer name

Leeds GP Confederation

Address

Building 3, White Rose Park

Millshaw Park Lane

Leeds

West Yorkshire

LS11 0DL

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)