Service Support Manager | The Royal Wolverhampton NHS Trust

Royal Wolverhampton NHS Trust; Wolverhampton; Vor Ort; GBP 42.000 - 64.000; Vollzeit

Zusammenfassung

The Royal Wolverhampton NHS Trust is seeking a Service Support Manager to lead the Care Coordination administrative team and support the continuous improvement of Adult Community Services. You will ensure smooth day-to-day operations, foster strong cross-team relationships and drive high standards of patient care.

The role focuses on service improvement, effective resource use and maintaining safe, responsive services in a fast-paced environment.

Qualifikationen

• Experience leading administrative teams in a health or care setting.
• Ability to drive continuous improvement and service delivery.
• Strong communication and organisational skills.

Aufgaben

• Oversee administrative processes and staff to ensure smooth daily operations.
• Support safe and effective service delivery and drive improvements.
• Collaborate with clinical and non-clinical colleagues to maintain high standards.
• Represent the Directorate Management Team at relevant forums and sub-groups.

Jobbeschreibung

Service Support Manager | The Royal Wolverhampton NHS Trust

Are you a confident and motivated leader who thrives in a fast-paced environment and wants to make a real difference to patient care? Join us in shaping and improving a vital service that connects patients with the care and support they need, 24 hours a day, 7 days a week.

We have an exciting opportunity for an enthusiastic, proactive and forward-thinkingService Support Managerto join our Care Coordination team, the single point of access for Adult Community Services.

In this pivotal role, you will lead and support our administrative team, ensuring the smooth and effective day-to-day running of the service. Working closely with the Admin Team Co-ordinator and the Assistant Directorate Manager(s) you will help maintain high standards, support safe and effective service delivery, and drive continuous improvement.

You will bring excellent communication and organisational skills, building strong relationships with clinical and non-clinical colleagues while supporting teamwork and service excellence.

This is a varied role where adaptability, problem-solving and the ability to thrive in a fast-paced environment are essential. You will oversee administrative processes, use electronic systems effectively and help develop the service to meet the changing needs of our patients.

If you're passionate about people, service excellence and continuous improvement, this is an opportunity to make a real difference as part of a team delivering vital community services.

To assist the Directorate Management Team in the efficient and effective operational management of resources within Adult Community Services, in order to deliver continually improving patient care.

To manage and lead theadministrative staffing function to support service delivery.

Accountable for identifying and ensuring improvements in patient safety, patient experience and effectiveness of Service, including the management of Service Business Continuity Plans.

In conjunction with the Directorate Management Team, lead, and support implementation of service improvement plans.

To provide effective contribution to the delivery of the organisation’s objectives.

To manage a devolved budget for a designated administrative area, ensuring efficient and effective use of resources.

To represent the Directorate Management Team at Forums, Project, and Sub-Groups.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please refer to attached Job Description/Person Specification for a full detail of the role and main responsibilities - subject to AFC matching

This advert closes on Thursday 19 Nov 2026