SERVICE SUPPORT ANALYST - AIRLINE OPERATIONS PLATFORMS

easyJet; Luton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus up to 20%

Employer pension 5%

Private medical insurance

25 days holiday + bank holidays

Annual holiday credit

Staff travel benefits

Flexible benefits package including 1+

Job summary

easyJet is seeking a Service Support Analyst in Airline Operations Platforms to back critical systems that schedule and deliver flights across Europe. You will work with operational teams, tech colleagues and suppliers to keep platforms available, reliable and effective.

You’ll play a key role in incident resolution, system administration and change delivery, including an out-of-hours rota for high-priority incidents. This is a hybrid role with significant collaboration across IT and operations.

Qualifications

• Experience supporting business-critical applications within aviation or similar complex operational environments.
• Strong analytical and problem-solving skills.
• Ability to interpret operational data and identify trends or recurring issues.
• Methodical, logical and adaptable approach.
• Excellent stakeholder management and relationship-building skills.
• Strong written and verbal communication skills.
• Experience working with suppliers and third-party service providers.
• Customer-focused mindset and passion for delivering excellent service.
• Ability to work effectively under pressure and manage competing priorities.
• Willingness to learn new technologies and bespoke systems.

Responsibilities

• Provide day-to-day support and administration for Airline Operations systems, ensuring incidents, service requests and change activities are managed effectively and in line with agreed service levels.
• Coordinate issue resolution with Service Desk and support teams, engaging third-party providers as required and keeping stakeholders informed.
• Support operational users by guiding system functionality, managing configuration changes and maintaining documentation.
• Assist with account administration, system releases, upgrades and project activity.
• Help identify recurring issues and contribute to continuous improvement initiatives.
• Contribute to communication around planned changes, outages and operational disruption.

Skills

Analytical skills

Problem-solving

Stakeholder management

Communication

Customer focus

Ability to work under pressure

Microsoft Office

Data interpretation

Tools

Microsoft Office

Job description

Luton | Full-time | Hybrid

20% bonus

• 5% pension


• Staff travel benefits

We support hybrid working, and you’ll spend 60% of your time each month in the office.

You're someone who enjoys solving problems, building strong relationships and keeping business-critical systems running smoothly. You stay calm when priorities change, communicate clearly with both technical and non-technical colleagues and take pride in delivering great service. If you enjoy working at the heart of a complex operation where your work directly supports flights, crew and operational teams across Europe, this could be the role for you.

The opportunity

As a Service Support Analyst within Airline Operations Platforms, you'll support the systems that help easyJet plan, manage and deliver its flying programme. Working closely with operational teams, technology colleagues and third-party suppliers, you'll help ensure these critical platforms remain available, reliable and effective.

You’ll play an important role in supporting incident resolution, system administration, configuration management and change delivery. You’ll also contribute to operational resilience by participating in an out-of-hours support rota for high-priority incidents.

“The best person for this role will combine strong service delivery skills with genuine curiosity and a passion for helping others. You'll work at the centre of our operation, supporting systems that are critical to our airline every day”

The team & culture

The Airline Operations Platforms team supports a range of systems used by key operational departments across easyJet. The team works closely with business stakeholders, service management teams, technology specialists and external suppliers to ensure operational systems continue to meet the needs of a growing airline.

It's a collaborative environment where teamwork, ownership and continuous improvement are highly valued. You'll be encouraged to challenge existing ways of working, identify opportunities for improvement and build strong relationships across both business and technology teams.

What You’ll Be Doing

You’ll provide day-to-day support and administration for Airline Operations systems, ensuring incidents, service requests and change activities are managed effectively and in line with agreed service levels.

You’ll work closely with the Service Desk and support teams to coordinate issue resolution, engage third-party providers where required and keep business stakeholders informed throughout the incident lifecycle.

You’ll support operational users by providing guidance on system functionality, managing configuration changes and maintaining accurate documentation. You’ll also assist with account administration, system releases, upgrades and project activity.

In addition, you’ll help identify recurring issues, support continuous improvement initiatives and contribute to effective communication around planned changes, outages and operational disruption.

What We’re Looking For

You’ll bring experience supporting business-critical applications within aviation or another complex operational environment.

You’ll Also Have

• Experience working with airline systems or similar operational platforms.


• Strong analytical and problem-solving skills.


• The ability to interpret operational data and identify trends or recurring issues.


• A methodical, logical and adaptable approach.


• Excellent stakeholder management and relationship-building skills.


• Strong written and verbal communication skills.


• Experience working with suppliers and third-party service providers.


• A customer-focused mindset and passion for delivering excellent service.


• The ability to work effectively under pressure and manage competing priorities.


• Good knowledge of Microsoft Office applications.


• A willingness to learn new technologies and bespoke systems.

What You’ll Get

• Competitive base salary + up to 20% bonus


• 5% employer pension contribution


• Private medical insurance


• 25 days holiday + bank holidays


• Annual credit towards an easyJet holiday


• Excellent staff travel benefits


• Flexible benefits package including share schemes

Diversity Isn't a Checkbox — It's How We Fly

Different perspectives help us make better decisions for customers, especially when the operation is under pressure. We welcome leaders from every background who can build trust, value diverse thinking and help people contribute at their best.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Information Technology (IT)

Primary Location

United Kingdom-London-London Luton Airport

Organisation

Information Technology (IT)

Unposting Date

16/11/2026, 11:59:00 PM