Ops Support Analyst

easyJet holidays; Luton; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

25 days holiday

Discounted staff travel

Annual discount on easyJet holidays

Work Abroad scheme

Electric vehicle lease scheme

Job summary

easyJet is seeking an Operational Support Analyst to join Airline Operations Technology. You will provide day-to-day operational support for critical applications, monitor system health, and assist with testing and readiness checks for new features.

The role includes incident management during P1/P2 events and an out-of-hours on-call rotation. You will work with Product Managers, Technical Specialists and delivery teams to keep data stable, secure and compliant, supporting connected crew, safety

Qualifications

• Experience in IT application support or operational service management.
• Experience handling P1/P2 incidents and coordinating escalations.
• Strong understanding of cloud software, web apps and live data feeds.
• Experience using monitoring tools or dashboards to track service health.
• Clear written and verbal communication skills in plain English.

Responsibilities

• Provide day-to-day operational and technical support for applications and data.
• Support response during major incidents (P1/P2) and coordinate with internal teams and suppliers.
• Triage issues and route hardware or MDM issues to platform teams.
• Monitor health dashboards and data links to catch glitches before impact.
• Assist testing, validation and readiness checks for new features in live ops.
• Manage user access in line with security policies and regulatory standards.
• Produce operational reports and dashboards to track trends and supplier performance.
• Take part in an out-of-hours on-call rota for critical incidents.

Skills

Incident management

SLAs

Communication

Troubleshooting

Cloud/web apps

Monitoring dashboards

ITIL

Security awareness

MDM basics

Tools

ServiceNow

Jira

Confluence

MDM concepts

Job description

Job Description

Description

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

The Opportunity

We are looking for an Operational Support Analyst to join our Connected Crew & Optimised Flying mission within Airline Operations Technology. In this critical role, you will provide day-to-day operational support and service management to keep our business-critical applications and data stable, reliable, and secure.

Working alongside Product Managers, Technical Specialists, and delivery teams, you will support system health and help implement application changes safely into live operations. Your efforts will directly enable safe, punctual, and fuel-efficient flights across three key areas:

• Connected Crew: Apps used by pilots and cabin crew for communications and flight decisions.
• Safety & Crew Training: Safety reporting, training records, and compliance platforms.
• Fuel Optimisation: Digital tools and data feeds that track fuel efficiency and flight performance.

What You Will Do

• Provide day-to-day operational and technical support for applications and data, ensuring incidents are resolved within agreed service levels.
• Support the response during major P1 and P2 incidents, coordinating with internal teams and external software suppliers for fast service recovery.
• Triage operational issues effectively, resolving software and data problems directly while routing hardware or MDM issues to appropriate platform teams.
• Monitor system health dashboards and data links to catch technical glitches, data drops, or tracking delays before they impact flights, crew, or compliance.
• Assist with testing, validation, and operational readiness checks to ensure new features and software updates land smoothly in live operations.
• Manage user access and permissions across operational platforms in line with airline security policies and regulatory compliance standards.
• Produce straightforward operational reports and dashboards to highlight service trends and track supplier performance.
• Take part in an out-of-hours on-call rota to provide support for critical operational incidents.

Requirements of the Role

What You Will Bring

• Practical experience in an IT application support, technical support, or operational service-management role.
• Strong troubleshooting skills with a logical approach to diagnosing software, data, and interface issues.
• Experience supporting incident management, handling P1/P2 priorities, working to service levels, and coordinating escalations.
• Good understanding of how cloud software, web applications, and live data feeds connect with each other.
• Experience using monitoring tools or dashboards to track service health and performance trends.
• Clear written and verbal communication skills, with the ability to explain technical issues in plain English to non-technical colleagues.
• Strong personal organizational skills to balance multiple operational tasks calmly during busy periods.
• Experience working within an airline, airport, transport, or 24/7 operational environment.
• Familiarity with flight operations, crew apps, electronic flight bags (EFBs), safety systems, training platforms, or fuel efficiency tools.
• Knowledge of standard IT support frameworks (such as ITIL) or experience using tools like ServiceNow, Jira, and Confluence.
• A basic understanding of mobile device setups (such as iPads), MDM concepts, or regulatory compliance standards.

*Take part in an out-of-hours on-call rota to provide support for critical operational incidents*

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

Why Join easyJet

You will be at the heart of our mission to deliver seamless digital experiences for millions of passengers. This role offers the opportunity to champion service maturity, influence tech evolution, and grow your career within a fast-paced, household-name airline.

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

• Competitive base salary
• 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
• Discounted staff travel scheme for friends and family
• Annual credit for discount on easyJet holidays
• ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
• Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

Reasonable Adjustments:

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail] .

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation