Service & Support Administrator

Brightwell; Chesterfield; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual performance bonus

25 days holiday

Pension contributions

Life insurance

Health assessments

Health cash plan

Study support

Employee Assistance Programme

Wellhub wellness platform access

Job summary

Brightwell is seeking a Service & Systems Administrator in Chesterfield to provide day-to-day service and support across the business. You will triage defects, manage access to admin applications, and assist with internal audits affecting the Administration Platform Team.

You'll work with a cross-functional team, delivering timely responses, and producing monthly ticket and change-trend reports. The role requires a proactive, professional approach and strong Excel skills to support business

Qualifications

• Experience delivering technical support to end users of software applications.
• Knowledge of service management systems to classify, track and resolve software service tickets.

Responsibilities

• Triage and action business support queries, escalating as needed to meet service levels.
• Manage staff access to administrative applications for new starters, Leavers and changes.
• Support aspects of the annual internal audit in line with requirements.
• Organise and prioritise the open defects and change requests.
• Provide monthly reporting of ticket volumes, types and trends.

Skills

Excel proficiency

Interpersonal skills

Deadline management

Technical support

Pensions systems

Data analysis

Tools

Service management system

Job description

Location: Chesterfield

Join Our Team as Service & Systems Administrator

An exciting opportunity has become available for a Service and Support Administrator to join our team. The APT Service & Support Administrator is responsible for handling day to day service and support to the wider business, including triaging defects, access and change requests. This role will also support in managing aspects of the internal audit which apply to the Administration Platform Team.

What you'll do:

• Triage and action business support queries, escalating where needed to ensure resolution within specified service levels.

• Manage staff access to administrative applications; including new starters, leavers and changes to access, ensuring the process is followed in accordance with data and risks associated to system access.

• Support aspects of the annual internal audit where relevant to the team and in accordance with requirements.

• Assist in the organisation and prioritisation of the on-going list of defects and change requests.

• Provide monthly reporting of ticket volumes, split of ticket types and trending analysis.

This role would suit someone with:

• A positive and professional attitude including willingness to apply learning and new ways of working

• Strong interpersonal skills and ability to work in a cross functional team

• The ability to work to deadlines and manage workload appropriately

• Excellent experience, knowledge and proven capability of Microsoft Office applications, in particular Microsoft Excel

• Experience delivering technical support, troubleshooting, and user assistance to end users of software applications

• Knowledge and experience of using service management systems to classify, track and resolve software service tickets to deliver within specified service standards

• Experience of software support

• Experience in pensions administration systems

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus

• 25 days holiday (increasing to 30 with service) plus bank holidays.

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.