Service Supervisor - Scotec

Orona UK; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension scheme

Life insurance

Medical cash back plan

Enhanced family leave

Employee assistance programme

Eyecare vouchers

Long service awards

Referral rewards

Ongoing training opportunities

Job summary

Orona UK is seeking a Service Supervisor in Glasgow to oversee the management and coordination of Service Engineers and Field Technicians. The ideal candidate will have demonstrable experience in service or repairs engineering, with an NVQ Level 3 qualification or equivalent. Responsibilities include providing technical support, managing routes for efficiency, and ensuring health and safety compliance. Benefits include a competitive salary, generous holiday, pension scheme, and ongoing training opportunities.

Qualifications

• Minimum NVQ Level 3 qualification or equivalent experience required.
• Preferably have an engineering background (Mechanical or Electronics).
• Experience managing or coordinating a team is an advantage.

Responsibilities

• Manage and coordinate Service Engineers and Field Technicians.
• Provide technical assistance and guidance to the Service team.
• Plan engineers’ routes for efficiency.

Skills

Service or Repairs Engineering experience

Team coordination

Engineering background

Clean UK driving licence

Education

NVQ Level 3 qualification or equivalent

Job description

Service Supervisor – Scotec

Location: Glasgow, United Kingdom.
Contract: Permanent.
Working Day: Full time.
Sector: Engineering and automotive.
Discipline: Engineering.
Work Modality: On site.

Key Responsibilities

• Day‑to‑day management and coordination of Service Engineers and Field Technicians
• Provide technical assistance and guidance to the Service team
• Establish and plan engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
• Ensure all planned visits are completed per calendar month
• Review and influence engineers’ productivity
• Handle call‑outs, review troublesome lifts, follow up with clients, communicate proposals to resolve issues and coordinate resolution actions with engineers and FT’s
• Manage isolated lifts to minimise downtime and ensure rapid resolution
• Coordinate external and internal training requirements and mentor the team’s progression
• Undertake Maintenance Audits and ensure overall H&S compliance
• Provide customer technical support for improvement and repair

Qualifications and Requirements

• Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ Level 3 qualification or equivalent experience
• Engineering background (Mechanical or Electronics) preferred
• Experience managing or coordinating a team an advantage; training provided
• Clean UK driving licence – essential
• Right to work in the UK – mandatory

Benefits

• Competitive salary reflecting skills and experience
• Generous holiday allowance: 25 days annual leave, increasing to 30 with service, plus 8 public holidays
• Secure future: pension scheme with increasing company contributions
• Peace of mind: life insurance to support you and your loved ones
• Health & wellbeing: medical cash back plan and access to 24/7 GP services
• Family‑friendly benefits: enhanced leave for family‑related events and emergencies
• Employee assistance programme offering confidential support for personal or work‑related challenges
• Eye care: eyecare vouchers
• Recognition for longevity: long service awards to celebrate milestones
• Referral rewards: earn a recruitment referral fee by helping us find top talent
• Continuous growth: ongoing training and development opportunities to support your career journey