Service Supervisor

Kemp Recruitment Ltd; Dudley; On-site; GBP 34,000 - 46,000; Full time

Job summary

Kemp Recruitment Ltd is looking for a Service Supervisor in the United Kingdom to join our team. This role focuses on coordinating Field Service Engineers, scheduling jobs, and ensuring smooth day-to-day operations of the service department.

You will raise service job cards, process invoicing, order parts, and keep customers updated on progress. A strong IT proficiency and good communication are essential, with right to work in the UK.

Qualifications

• Previous experience in a service, scheduling or customer service role.
• Strong organisational and communication skills.
• Able to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office.
• Mechanical knowledge is desirable but not essential.
• Right to work in the UK.

Responsibilities

• Schedule and allocate work to Field Service Engineers.
• Manage engineer workloads, holidays and sickness reporting.
• Keep customers informed on the progress of repairs.
• Raise service job cards and process completed jobs for invoicing.
• Order parts and monitor work in progress.
• Support the Depot Manager and liaise with internal departments.
• Complete general administration and reporting.

Skills

Scheduling

Customer service

Organisational skills

Communication skills

Multi-tasking

Tools

Microsoft Office

Job description

Service Supervisor
Monday – Friday
£40,000
We are looking for an organised and customer-focused Service Supervisor to join our team.

You’ll be responsible for coordinating Field Service Engineers, scheduling jobs, keeping customers updated, ordering parts, processing completed work through to invoicing, and ensuring the smooth day-to-day running of the service department.

Key Responsibilities for the Service Supervisor:

• Schedule and allocate work to Field Service Engineers.
• Manage engineer workloads, holidays and sickness reporting.
• Keep customers informed on the progress of repairs.
• Raise service job cards and process completed jobs for invoicing.
• Order parts and monitor work in progress.
• Support the Depot Manager and liaise with internal departments.
• Complete general administration and reporting.

About the Service Supervisor:

• Previous experience in a service, scheduling or customer service role.
• Strong organisational and communication skills.
• Able to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office.
• Mechanical knowledge is desirable but not essential.
• Right to work in the UK.