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Service Solution Architect

Asda

Leeds

Hybrid

GBP 50,000 - 75,000

Full time

4 days ago

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Job summary

Asda is looking for a Service Solution Architect to join their team at Asda House in Leeds. This full-time role involves designing and implementing service solutions aligned with business objectives, while leading a team in a hybrid work environment that emphasizes collaboration and innovation. The successful candidate will benefit from a competitive salary, various perks, and the opportunity to work in one of the UK's leading retail companies.

Benefits

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

Passionate architect eager to develop expertise.
Strategic thinker thriving in cloud-first environments.
Authoritative leader in architectural design.

Responsibilities

Design and delivery of end-to-end service solutions.
Optimize incident management processes.
Collaborate on Business-Critical Systems Design.

Skills

Leadership

Strategic Thinking

Technical Implementation

Cloud Technologies

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Service Solution Architect

Location: Asda House, Leeds (Minimum three days per week)

We’re excited to welcome you to Asda! As a

Job Title

Service Solution Architect

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Software Engineering

Closing Date

27 June 2025

Service Solution Architect

Location: Asda House, Leeds (Minimum three days per week)

We’re excited to welcome you to Asda! As a Service Solution Architect, you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects, and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda’s Service Team needs and business objectives.

In this role, you will bridge the gap between business requirements and technical implementation, ensuring that our service offerings are scalable, cost-effective, and aligned with industry best practices.

What You’ll Love

Architect and enhance Asda’s enterprise observability solutions, including Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding.
Define and optimize incident management processes, focusing on tooling, integrations, automation, and evolving ServiceNow solution design.
Support the establishment of reliability goals, including Service Level Indicators (SLI), Service Level Objectives (SLO), and error budgets, and define technical solutions for measurement.
Collaborate on Business-Critical Systems Design with an emphasis on reliability, supportability, and risk mitigation.
Assist in developing capacity planning capabilities for engineering and data teams.
Drive the change and release management engineering design, including CI/CD, tooling, integrations, and automation.
Partner with the Integration & Engineering Enterprise Architect and ServiceNow Technical Architect to develop and maintain Service and ServiceNow strategies and roadmaps.
Dedicate 10% of your time to Learning & Development activities, aligned with your Personal Development Plan.

What You’ll Need

A passionate architect with a continuous learning mindset, eager to develop expertise with Asda’s support.
A strategic thinker who thrives in a modern, cloud-first retail environment, leveraging the latest cloud technologies to drive innovation.
An authoritative leader and trusted advisor in architectural design and process.

Join us and be part of one of the UK’s largest, most innovative retail environments, where cutting-edge technology and strategic thinking shape our future!

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You Will Also Get An Excellent Benefits Package Including

Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
Retail

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