Service & Sales Assistant

Yugo USA LLC.; Greater London; Hybrid; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Annual discretionary bonus

5 weeks leave

YuDay

Health care

Employee assistance program

Cycle to work

Social events

Job summary

Yugo USA LLC in London is seeking a friendly Sales & Service Associate to join our student accommodation team. You’ll be the first point of contact for residents and visitors, delivering excellent customer service and helping with queries, issues and incidents in a busy on-site role.

In addition you’ll contribute to sales and marketing activities, maintain the resident database, and organise inclusive social events. A proactive, organised team player with MS Office skills will thrive here.

Qualifications

• Excellent customer service and communication abilities.
• Friendly, proactive and able to engage with people at all levels.
• Organised, able to manage multiple tasks simultaneously.
• Strong problem-solving and troubleshooting skills.
• Comfortable with MS Office and standard software tools.
• Adaptive to change and aware of diverse cultures.

Responsibilities

• Deliver friendly, professional service to students in residences.
• Respond promptly to queries and incidents, escalating when needed.
• Support sales and marketing to keep residences full and promoted.
• Follow all operating procedures and safety rules.
• Maintain safety and welfare of residents at all times.
• Plan and run social events for residents.
• Uphold health and safety duties as required by law.

Skills

Customer service

Communication

Organisational skills

Problem solving

People skills

MS Office

Adaptability

Cultural awareness

Tools

MS Office Suite

Job description

• CRM Felda House
• 24 hours per week
• 3 days per week (flexibility required)
• £17,846.40 per annum
• Central London

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of London.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Here’s what you’ll do:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Here’s what you’ll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. We can’t wait to meet you.