Service Request Designer

BT Group; Basingstoke; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in secure connectivity seeks a Service Request Designer to deliver efficient design solutions for complex national infrastructure projects. The role involves collaborating with defence teams, ensuring timely order fulfillment, and requires strong IT skills and the ability to obtain government security clearance.

Benefits

22 days annual leave + bank holidays

Generous pension scheme

BT Share Plan

Discounted BT products

Flexible working arrangements

Qualifications

• Good IT literacy skills, including MS Office.
• Ability to manipulate data and prepare documents.
• Ability to obtain SC level security clearance.

Responsibilities

• Design solutions detailing equipment and network services.
• Identify and communicate risks impacting delivery.
• Support implementation of new technologies.

Skills

IT literacy

Prioritization skills

Collaboration

Tools

Microsoft Visio

MS Office

Job description

Service Request Designer

Posting Date: 8 May 2025

Function: Business Services & Operations

Unit: Business

Location: Basingstoke Road, Reading, United Kingdom

Additional Posting Date: Monday 12th May

Function: Managed Service

Location: Reading

Note: This role requires the selected candidate to hold UK Government Clearance to SC level or be eligible for it.

As our Service Request Designer, you'll be responsible for delivering workable & efficient design/networking solutions to enable successful delivery of complex secure national infrastructure for our Defence contract within the BT Business Managed Service (BMS) area. You'll work collaboratively across all defence teams to ensure the successful fulfillment of orders, delivered proactively within agreed timeframes, and meet our customer’s expectations of service excellence.

What you'll be doing

1. Design solutions detailing equipment, components, network services, cabinet layouts, connectivity diagrams, and field team work instructions.
2. Identify and communicate risks impacting delivery within customer SLAs.
3. Support the implementation of new technologies onto the secure defence infrastructure and update asset management databases with design changes.
4. Work to operational performance measures while maintaining adequate product, network, & system knowledge.
5. Track & update asset management databases with design changes.

What we would like to see on your CV

1. Good IT literacy skills, including MS Office; ability to manipulate data, prepare documents, and presentations.
2. Use of Microsoft Visio (preferred).
3. Prioritization skills for complex workloads and multiple orders.
4. Ability to work independently and collaboratively with internal/external customers.
5. Ability to obtain SC level security clearance (mandatory).

At BT, we entertain, educate, and empower millions daily. We’re a brand built on connecting people—whether friends, family, businesses, or communities. Working here, you’ll receive an attractive salary, competitive benefits, and join an organization committed to collaboration and inclusivity, with a genuine interest in your development.

Benefits include:

• 22 days annual leave + bank holidays
• Generous pension scheme
• BT Share Plan
• Discounted BT products (TV, Broadband, Mobile)
• Flexible working arrangements

Flexible Working: This role offers a 3-2 working model, requiring presence at the contractual location 3 days a week with 2 flexible days.

With over 175 years of heritage, BT is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, aiming to make a positive societal impact by championing digital inclusion and skills development.

We encourage applications from all backgrounds, including those requiring flexible working arrangements or reasonable adjustments during the hiring process. If your experience doesn’t match every qualification perfectly, please still apply—you might be the right fit for this or other roles in our team.