Service Quality Specialist - Warranty

Porsche Retail; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

An iconic automotive brand based in Reading is seeking a Service Quality Specialist - Warranty. This role involves managing warranty claims, providing technical support to vehicle technicians, and ensuring customer satisfaction. The ideal candidate will have a strong background in warranty administration within automotive dealerships and excellent customer service skills, along with technical knowledge. The position offers an industry-leading salary, great benefits, and a Monday to Friday schedule.

Benefits

Industry leading salary plus 10% bonus

33 days holiday

Fixed hours – Monday to Friday

Option of a VW Group Vehicle at preferential leasing rates

Preferential rates on several products and services

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Proven experience in warranty administration within an automotive dealership.
• Ability to provide technical support and manage repair progression.
• Great customer service skills to ensure customer satisfaction throughout the claim process.

Responsibilities

• Provide technical support and guidance to technicians.
• Administer warranty and goodwill repairs, including claims and documentation.
• Manage the progression of the repair of customers' vehicles.

Skills

Customer service skills

Sound mechanical skills

Warranty administration experience

Technical skills

Experience in fast paced workshop environment

Education

Full UK Driving License

Level 3 Diploma in Light Vehicle Maintenance

Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations

Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

Tools

Dealership Management Systems (DMS)

Microsoft Office suite

Job description

An excellent opportunity has arisen to join one of the world's most iconic brands as a Service Quality Specialist - Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership.

As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche's service process and warranty standards. The SQS drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction through vehicles being fixed first time.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

Responsibilities

• Provide technical support and guidance to technicians, managing repair progression, systems, and processes
• Stay up to date with manufacturer policies, bulletins and procedures
• Develop workshop processes aligned with Porsche Service and warranty standards
• Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
• Manage Porsche Request Management System for technician support and communication.
• Support parts processes, including pre-pick and returns to Porsche.
• Administer warranty and goodwill repairs, including claims, documentation, and campaign communication
• Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines
• Provide regular feedback on repair quality to management and recommend improvements.

Minimum Qualifications

• Full UK Driving License
• Experience in Warranty Administration in the automotive industry
• Familiarity with dealership management systems (DMS)
• Great customer service skills, to ensure customer satisfaction throughout the claim process
• Sound mechanical and technical skills
• Experience of working within a franchised automotive dealership
• A track record of performing within a fast paced, workshop environment
• Proficiency in Microsoft Office suite

Desirable Qualifications

• Level 3 Diploma in Light Vehicle Maintenance
• Level 3 Diploma in Auto‑Electrical and Mobile Electrical Operations
• Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

In return, we offer

• Industry leading salary plus 10% bonus, paid monthly
• 33 days holiday, with extra for long service
• Fixed hours each week – no shift patterns. Monday to Friday – 8am to 6pm with 1‑hour unpaid break per day.
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program – support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre

Porsche Centre Reading, the very first 'Destination Porsche' Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well‑known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on‑site parking for all staff members.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.