Service Quality Specialist: Aftersales Excellence

Securitas UK; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Porsche Centre Swindon is seeking an experienced Service Quality Specialist to uphold workshop quality standards and support a top-tier customer experience. You will drive a right-first-time approach, oversee warranty submissions, and collaborate with Aftersales teams to identify continuous improvements.

A full UK driving licence and relevant UK automotive experience are essential. Ideal candidates will have NVQ Level 3 in Vehicle Maintenance, plus experience in a franchise dealership

Qualifications

• NVQ Level 3 or equivalent with automotive focus.
• Experience in vehicle quality control or workshop supervision.
• Knowledge of warranty procedures and systems.

Responsibilities

• Conduct quality control inspections on completed vehicles.
• Support right first time repairs and servicing.
• Oversee warranty submissions and comply with Porsche requirements.
• Collaborate with workshop and Aftersales teams to drive improvements.
• Liaise with customers, provide technical explanations.
• Ensure processes align with Porsche standards and guidelines.
• Own warranty processes and claims.

Skills

Quality control

Warranty experience

Workshop supervision

Communication skills

Organized

Education

NVQ Level 3 in Vehicle Maintenance and Repair

Tools

Workshop management systems

Warranty management software

Job description

Porsche Centre Swindon is seeking an experienced Service Quality Specialist to uphold workshop quality standards and support a top-tier customer experience. You will drive a right-first-time approach, oversee warranty submissions, and collaborate with Aftersales teams to identify continuous improvements.

A full UK driving licence and relevant UK automotive experience are essential. Ideal candidates will have NVQ Level 3 in Vehicle Maintenance, plus experience in a franchise dealership