Service Quality Analytics & Systems Lead

DHL Express; Greater Lincolnshire; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus (up to 5%)

Free onsite parking

Pension (up to 6% company contribution

My DHL Rewards – discounts at 3,000+ 2

Private medical (after 12 months)

Job summary

DHL Aviation UK, East Midlands Airport, seeks a Service Quality Reporting & Systems Specialist to lead reporting, dashboards, and digital solutions across the UK network. You will transform complex data into actionable insights, support decision-making, and champion automation to improve efficiency and service quality.

You will partner with operational and senior stakeholders, ensuring data accuracy, governance, and best practice standards while driving improvements in performance and

Qualifications

• A-Level qualification (or equivalent)
• Strong analytical mindset and problem-solving ability.
• 3+ years delivering reporting, BI, or service quality solutions.

Responsibilities

• Develop and lead Service Quality reporting, dashboards, and systems across the UK network.
• Turn complex operational data into clear insights that drive performance and customer service improvements.
• Create and enhance tools that provide visibility of trends, risks, and opportunities.
• Deliver high-quality reporting and analysis to support decision-making.
• Champion data integrity and governance across Service Quality reporting.
• Lead automation and digitalisation projects to improve efficiency.
• Serve as the go-to expert for Service Quality data, reporting, and systems.
• Drive continuous improvement through innovative reporting solutions.

Skills

Advanced Excel

Power BI

Power Query

Power Pivot

Data analysis

Dashboard development

Stakeholder engagement

Time management

Independent working

Collaboration

Education

A-Level qualification

Tools

Microsoft Office

Job description

DHL Aviation UK, East Midlands Airport, seeks a Service Quality Reporting & Systems Specialist to lead reporting, dashboards, and digital solutions across the UK network. You will transform complex data into actionable insights, support decision-making, and champion automation to improve efficiency and service quality.

You will partner with operational and senior stakeholders, ensuring data accuracy, governance, and best practice standards while driving improvements in performance and