Service Portfolio Architect

XMA; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking a Service Portfolio Architect to join their team, focusing on Managed Print and Document Services. The role involves leading discovery sessions, designing scalable solutions, and acting as the technical authority during pre-sales engagements. Candidates should have strong experience with vendors like PaperCut and a background in Managed Print Services. This position offers hybrid working options from Reading, Nottingham, or Manchester, and includes comprehensive benefits such as private healthcare and gym discounts.

Qualifications

• Strong experience with vendors such as PaperCut and Tungsten.
• Background in Managed Print Services or Document Management.
• Experience with pre-sales solution design and tender responses.

Responsibilities

• Lead discovery sessions to understand customer environments.
• Design Managed Print & Document Services solutions.
• Act as the technical authority across solution design.
• Own end-to-end solution responses for complex tenders.

Skills

Experience with PaperCut and Tungsten

Managed Print Services expertise

Customer-facing communication

Proposal writing

Commercial awareness

Stakeholder engagement

Job description

Location

Reading, Nottingham or Manchester (hybrid working out of one of these locations)

Benefits

Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more

Shape the Future of Managed Print & Document Services

We are looking for a commercially minded and technically strong Service Portfolio Architect to join a growing team focused on Managed Print & Document Services (MPDS). This is a high-impact opportunity for someone who enjoys blending solution architecture, bid leadership, and product ownership within a customer-focused environment.

In this role, you will act as the technical authority across pre‑sales engagements, complex tenders, and service portfolio development. You’ll play a key role in evolving traditional Managed Print Services into broader document‑centric solutions covering workflow automation, document capture, governance, and lifecycle management.

What You’ll Be Doing: Service Portfolio Architect

• Lead discovery sessions to understand customer document environments, print estates, workflows, and operational challenges.
• Design scalable, commercially viable Managed Print & Document Services solutions.
• Act as the technical authority across solution design, ensuring services are deliverable and aligned to operational capability.
• Support customer-facing engagements and provide technical leadership during solution discussions.
• Own end-to-end solution responses for complex tenders and competitive bids.
• Develop technical solution narratives, service governance models, costing assumptions, and risk frameworks.
• Collaborate with Commercial, Finance, Service Delivery, and Sales teams to produce high-quality, compliant submissions.
• Lead internal governance and solution assurance reviews prior to submission.
• Support customer presentations, clarifications, and negotiation activity.
• Help define and evolve Managed Print & Document Services offerings.
• Identify opportunities to expand services into document workflow, automation, capture, and information governance.
• Work with internal teams and technology partners to develop repeatable, scalable service components.
• Ensure service propositions are clearly packaged, commercially viable, and aligned to market demand.

What We’re Looking For: Service Portfolio Architect

• Strong experience and knowledge with vendors such as PaperCut and Tungsten, or similar technologies.
• Strong background in Managed Print Services, Document Management, or related service environments.
• Experience leading pre‑sales solution design and complex tender responses.
• Proven ability to work across technical, commercial, and operational stakeholders.
• Strong customer-facing communication and presentation skills.
• Experience producing structured proposals, governance frameworks, and solution documentation.
• Commercial awareness with exposure to costing, pricing assumptions, and risk management.
• Exposure to public sector or regulated industry tenders.
• Ability to operate in deadline-driven bid environments.

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us at [e-mail]—we will be happy to action your requests.