Service Planner/Administrator

Auto Skills UK; Old Warren; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Bonus

Pension scheme

EV Salary Sacrifice Scheme

30 days holiday incl BH

Manufacturer training

Free Class IV MOT

Referral bonus

Job summary

Auto Skills UK is seeking a Service Planner / Administrator to join a busy Commercial Vehicle Service operation in Reading. You will book vehicles into the workshop, support customers through the repair process and help ensure smooth day-to-day running of the Service Department.

The role suits someone with automotive, HGV or LCV service administration experience, strong admin skills and a proactive, customer-focused approach.

Qualifications

• Experience in a Service Advisor/Administrator/Workshop Planner or similar role.
• Automotive, HGV or LCV experience advantageous.
• Excellent customer service and communication skills.
• Strong administration and organisational abilities.
• Excellent attention to detail.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Book vehicles in for servicing, maintenance, MOTs and repairs.
• Manage workshop bookings and maximise available capacity.
• Contact customers to arrange appointments and perform outbound calls.
• Keep customers updated on progress of their vehicles.
• Raise and prepare job cards and repair orders.
• Assist with job card processing and administration.
• Invoice MOT tests for HGV MOT ATF and process invoices.
• Order parts and arrange subcontract work when required.
• Carry out post-service follow-up calls and promote additional services.
• Maintain vehicle history, service records and documentation.

Skills

Customer service

Administration

Organisation

Attention to detail

Time management

Teamwork

Job description

Service Planner / Administrator

Location: Reading

Salary: £29,000 - £31,000 DOE + Bonus

Hours: Monday to Friday + 1 in 4 Saturdays Mornings

An exciting opportunity has arisen for an organised and customer-focused Service Planner / Administrator to join a busy Commercial Vehicle Service.

This is a varied and fast-paced role, ideal for someone with experience in automotive, HGV, LCV, service administration or workshop planning. You will be responsible for booking vehicles into the workshop, supporting customers throughout the repair process and ensuring the smooth day-to-day running of the Service Department.

What's on Offer:

• Salary £29,000 - £31,000 depending on experience
• Bonus
• Monday to Friday
• 1 in 4 Saturday mornings
• 30 days holiday including Bank Holidays
• Additional holiday with length of service
• Holiday purchase scheme
• Manufacturer training and career development
• EV Salary Sacrifice Scheme
• Pension scheme
• Free Class IV MOT each year
• Referral bonus scheme

The Role:

• Book vehicles in for servicing, maintenance, MOTs and additional repair work
• Manage workshop bookings and help maximise available workshop capacity
• Contact customers to arrange appointments and carry out outbound booking calls
• Keep customers updated on the progress of their vehicles
• Raise and prepare job cards and repair orders
• Assist with job card processing and administration
• Invoice completed MOT tests for the HGV MOT ATF
• Raise and process invoices accurately
• Order parts and arrange subcontract work when required
• Carry out post-service follow-up calls with customers
• Promote additional workshop services and repairs where appropriate
• Maintain accurate vehicle history, service records and documentation
• Scan and file job cards and support general department administration
• Assist with parts and labour sales to support branch targets
• Work closely with the Service Manager, workshop and wider service team

What We're Looking For:

• Previous experience in a Service Advisor, Service Administrator, Workshop Planner or similar role
• Automotive, HGV or LCV experience would be highly advantageous
• Excellent customer service and communication skills
• Strong administration and organisational abilities
• Excellent attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• A proactive and positive "can-do" attitude
• Strong problem-solving skills and ability to use your own initiative
• Comfortable working both independently and as part of a team
• Basic technical understanding and confidence working with systems and administrative processes

If you're looking for a varied role within the commercial vehicle industry, with excellent earning potential, great benefits and genuine career development, we'd love to hear from you.