Service Operations Manager - Two Maids House Cleaning!

ZipRecruiter; Malvern Hills; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Service Operations Manager to lead and enhance their team of Professional House Cleaners. This pivotal role involves overseeing daily operations, ensuring high-quality service, and fostering a positive work environment. With a focus on training and customer satisfaction, you'll be the driving force behind operational excellence. If you're a proactive leader with a passion for service and team development, this is the perfect opportunity to make a significant impact in a fast-paced setting.

Benefits

Flexible schedule

Training & development

Mileage reimbursement

Performance-based bonuses

Qualifications

• Prior professional cleaning experience is essential.
• Managerial or team leadership experience is required.

Responsibilities

• Oversee daily operations and ensure quality standards are met.
• Participate in hiring and onboarding to build a reliable team.
• Handle customer complaints with professionalism and care.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Problem-Solving

Job description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Training & development

Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Service Operations Manager to help grow, support, and elevate our team of Professional House Cleaners (PHCs).

This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist helping us deliver the kind of clean our customers rave about.

What You'll Do:

• Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office
• Ensure PHCs are properly trained and consistently meet performance and quality standards
• Participate in the hiring and onboarding process to build a strong, reliable team
• Maintain a clean, organized, and professional office environment
• Perform regular in-home quality checks to ensure customer satisfaction
• Step in to assist with cleans as needed
• Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing/folding rags)
• Reach out to customers via phone or text for satisfaction check-ins
• Proactively handle and resolve customer complaints with professionalism and care
• Communicate regularly and effectively with both customers and team members

What We're Looking For:

• Prior professional cleaning experience is a must
• Managerial or team leadership experience is required
• High level of professionalism, reliability, and communication skills
• Ability to lead by example, stay organized, and adapt to daily challenges
• Willingness to be hands-on and proactive to help our business grow
• Must be available from 7:30 AM to 5:00 PM, Monday through Friday (most days end by 4:30 PM, but flexibility is needed as we grow)
• A clean, reliable vehicle, valid driver’s license, and active car insurance are required

Compensation & Perks:

• $18/hour base pay
• Mileage reimbursement for travel between job sites
• Performance-based bonuses
• Supportive leadership, ongoing training, and growth opportunities