Service Operations Manager (Learning Disabilities)

JR United Kingdom; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the care sector is seeking an experienced Service Manager to lead and coordinate staff and resources for high-quality care delivery to service users. The role involves overseeing multiple projects for adults and children with learning disabilities, ensuring compliance with regulations, and managing the welfare of service users. The ideal candidate will demonstrate strong leadership, excellent communication skills, and relevant qualifications in social care.

Qualifications

• Experience supporting adults and children with learning disabilities.
• Knowledge of compliance with Health and Social Care standards.
• Skills in managing teams and delivering person-centered care.

Responsibilities

• Oversee and coordinate care for multiple supported living projects.
• Ensure compliance with statutory regulations and best practices.
• Recruit and train staff while managing team dynamics.

Skills

Communication

Leadership

Problem Solving

Education

Relevant qualifications in social care or healthcare management

Job description

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. They ensure the welfare of service users and compliance with organizational standards, statutory, and contractual requirements. The role requires operating within a legislative framework and promoting our values and care ethos within the staff team and home.

The area Service Manager will oversee and support managers of 5 supported living projects and community activities for adults and children at Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities

1. Referring, assessing, and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and other professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Collaborating with CIW to understand and adhere to Fundamental Standards, and fulfilling statutory notification requirements.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing necessary changes.
9. Recruiting staff, overseeing induction, and ensuring training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making, and fostering improvements in the service.
11. Holding staff meetings, providing supervision, and supporting team development.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions, with HR support as needed.
14. Managing staff scheduling, shift coverage, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and addressing safeguarding issues.
18. Handling applications related to Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance of care plans.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision sessions and engaging in Continuing Professional Development (CPD).
21. Participating in strategic decision-making and business growth initiatives.
22. Performing additional duties as assigned by the Director, appropriate to skills and competence.
23. Managing budgets and financial aspects.
24. Writing and auditing behavioral reports and other documentation.

The ideal candidate must possess skills and qualifications to support both adults and children living with learning disabilities.