Service & Operations Executive - Hybrid (Remote/Office)

The Pure Gold Company; City Of London; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading gold and silver brokerage is seeking a Service & Operations Executive to provide exceptional customer service and operational support. This role involves onboarding clients, managing accounts, and ensuring efficient logistics. The ideal candidate is detail-oriented, IT proficient, and ready to grow within a dynamic team. The position offers a salary of £30,000 - £32,000, hybrid working, and generous benefits including private healthcare and extra annual leave for birthdays and volunteering.

Benefits

Generous pension scheme

Private healthcare

25 days annual leave

Discounted gym membership

Cycle to work scheme

Qualifications

• Experience in customer service or operational roles is preferred.
• Proficient with IT and technology, including Microsoft365 and Salesforce.
• Ability to work under pressure with changing priorities.

Responsibilities

• Assist in onboarding new clients and manage client accounts.
• Provide high-quality customer care and logistical expertise.
• Maintain CRM and stock management databases.

Skills

Attention to detail

Customer service

Organisational skills

IT proficiency

Tools

Salesforce

Microsoft 365

Job description

A leading gold and silver brokerage is seeking a Service & Operations Executive to provide exceptional customer service and operational support. This role involves onboarding clients, managing accounts, and ensuring efficient logistics. The ideal candidate is detail-oriented, IT proficient, and ready to grow within a dynamic team. The position offers a salary of £30,000 - £32,000, hybrid working, and generous benefits including private healthcare and extra annual leave for birthdays and volunteering.