Service Manager - Urgent, Emergency and Acute Care

NHS; Croydon; On-site; GBP 51,000 - 59,000; Full time

Job summary

A leading NHS Trust is seeking a Service Manager for Urgent, Emergency and Acute Care. The successful candidate will oversee operational management, ensuring quality care delivery while leading a dynamic team. Working at Croydon University Hospital, the role requires a degree, extensive NHS experience, and strong leadership capabilities. The position offers an annual salary ranging from £51,883 to £58,544.

Qualifications

• Educated to a minimum of degree level or above.
• Evidence of continued professional development.
• Management qualification required.

Responsibilities

• Lead operational management for Urgent & Emergency Care.
• Ensure delivery of high quality, responsive, cost-effective services.
• Oversee performance monitoring and achievement of Trust's targets.

Skills

Leadership

Communication Skills

Understanding of NHS policies

Education

Degree or above in relevant subject

Management Qualification

Evidence of continued professional development

Tools

MS Office packages

Job description

Service Manager - Urgent, Emergency and Acute Care

We are recruiting for a Service Manager to Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.

The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets.

Main duties of the job

Service Manager - IAC - Band 7

The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.

As a Service Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.

You will work in partnership with both the General Manager and Operational Manager in the performance of monitoring of activity on a daily basis, to support the achievement of the Trust's targets, and monitor and implement subsequent actions required

Your role will be to operationally manage the service, providing clear leadership and ensuring delivery against our performance goals and liaising with the wider organisational support services to ensure that the department continues to offer a high standard of patient and clinical satisfaction.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. We provide health services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Person Specification

Education/ Qualifications

• Educate to a minimum of degree level or above in relevant subject.
• Evidence of continued professional development
• Management Qualification

Experience

• Proven experience of leadership in NHS setting, including operational/service management
• Experience of managing/supervising staff
• Experience of using a full range of IT systems and patient/client data systems (including excellent understanding of MS Office packages)
• Evidence of successful involvement in production of clear business cases
• Evidence of successful operational leadership and effective involvement in change management

Skills/ Abilities

• Awareness and understanding of national policy concerning patient care and developments within the NHS including current developments concerning national plans in urgent, emergency and acute care.
• High level of verbal and written communications skills including the ability to write reports and respond to complaints

Personal Characteristics

• Develops constructive relationships and networks within the organisation and outside
• Has self-confidence and uses this to lead, involve and challenge others as appropriate.
• Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and setbacks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£51,883 to £58,544 a yearpa incl of outer london HCAS