Service Manager - Support Service

Your Place (London) Limited; Greater London; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

25 days holidays

Wellbeing support

Pension with 7.5% match

Career development

Flexible working

Employee socials

Discounts

Family friendly leave

Job summary

Your Place (London) Limited in London seeks an experienced Service Manager to lead LB Newham Core and Intensive Support Accommodation services, ensuring high-quality supported housing for vulnerable single homeless adults.

You will provide operational leadership, safeguarding, performance management and quality assurance, develop teams, promote trauma-informed practice and drive resident outcomes from assessment to move-on.

Qualifications

• Experience in managing in supported housing or related social care.
• Knowledge of safeguarding, risk management, mental health, substance misuse and tenancy sustainment.
• Experience leading performance, quality assurance, contracts and service improvement.
• Ability to lead, motivate and develop teams while promoting an inclusive, learning-focused culture.
• Excellent partnership-building, communication and reporting skills.

Responsibilities

• Provide operational leadership across LB Newham Core and Intensive Support Accommodation services.
• Oversee safeguarding, performance management, quality assurance and resident outcomes.
• Lead and develop staff teams, promoting trauma-informed and strengths-based practice.
• Drive service improvement and maintain high performance standards.
• Collaborate with commissioners, housing providers and health/community partners to build independence and prevent homelessness.

Skills

Management experience

Safeguarding

Performance management

Team leadership

Partnership building

Job description

Service Manager - Support Service

REPORTING TO: Head of Services

RESPONSIBLE FOR: Deputy Managers, Team Leader and other service-based roles as required

PURPOSE OF POSITION

Your Place is seeking an experienced and values-driven Service Manager to lead our LB Newham Core and Intensive Support Accommodation services. This is an exciting opportunity to oversee high-quality supported accommodation services for vulnerable single homeless adults, including individuals with complex needs, multiple disadvantages and high levels of risk.

The successful candidate will provide operational leadership across both services, ensuring excellent contract delivery, safeguarding, performance management, quality assurance and resident outcomes. You will lead and develop staff teams, promote trauma-informed and strengths-based practice, and ensure residents receive effective support from assessment through to move-on and long-term tenancy sustainment.

Working closely with commissioners, housing providers, health services and community partners, you will drive service improvement, maintain high performance standards and strengthen pathways that help residents build independence and prevent repeat homelessness.

What We're Looking For

• Management experience within supported housing, homelessness, social care or a related sector.

• Strong knowledge of safeguarding, risk management, mental health, substance misuse and tenancy sustainment.

• Experience managing performance, quality assurance, contracts and service improvement.

• Ability to lead, motivate and develop teams while promoting a positive, inclusive and learning-focused culture.

• Excellent partnership-building, communication and reporting skills.

Why Join Us?

This role offers the opportunity to make a meaningful difference by leading services that support people to achieve stability, independence and long-term housing success. You'll be part of an organisation committed to its values of Growth, Inclusion, Collaboration and Compassion.

Please note: The role includes participation in an on-call rota and occasional evening and weekend work.

Appointment is subject to an Enhanced DBS check, satisfactory references and the right to work in the UK.

Team

Support Services

Location

Your Place @ Anchor House

Salary

£45,000 - £47,853/year

Your Place @ Anchor House

Our offer

• Holidays

  Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays.

• Wellbeing

  We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too.

• Pension

  Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement!

• Career development

  We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body.

• Flexible working

  We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsision, to get the best out of it.

• Employee socials

  Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved!

• Office equipment

  You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing.

• Discounts

  You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme.

• Family friendly

  We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption.

• We've put together this employee benefits package to make sure we give our best so you can give yours!

About Your Place

Your Place where homelessness is solved one person at a time.

Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time.

We run two main servicesfrom our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supportingpeople experiencing homeless.

You can find out more about how we help people by visiting our website.

Registered Charity No. 1147794 - in England and Wales

Registered Company No. 08075329 - in England and Wales

Registered Office: 81 Barking Road, London, E16 4HB