Service Manager - Regulation and Compliance

Gateshead Council; Maidenhead; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Pension

Annual Leave 28-32 days

Flexible Working

Hybrid Working

Training & Development

Health & Wellbeing

Job summary

Gateshead Council is seeking an experienced Regulation & Compliance Service Manager to lead Environmental Health, Trading Standards, Licensing, Environmental Protection, Enforcement and Metrology.

You will provide strategic leadership and operational oversight across public protection services, shaping delivery, policy influence and continuous improvement, while balancing customer-focused service. Hybrid working and professional development are offered.

Qualifications

• A degree, diploma or equivalent professional qualification in Environmental Health, Trading Standards, Licensing, Regulatory Compliance or related public protection discipline.
• Membership of or eligibility for a relevant professional body (e.g., CIEH, CTSI or IoL) with evidence of ongoing development.
• Extensive knowledge of local authority regulatory and public protection services.
• Strong understanding of licensing, enforcement, environmental protection, trading standards and compliance legislation.
• Experience leading regulatory, compliance or public protection services in local government.

Responsibilities

• Provide professional, technical and operational leadership across regulatory and compliance services.
• Oversee licensing, enforcement and regulatory matters with delegated authority.
• Lead service transformation, planning and continuous improvement initiatives.
• Build partnerships with regulators, government bodies and neighbouring authorities.
• Manage budgets, procurement, and governance with robust risk management.

Skills

Regulatory leadership

Public protection

Stakeholder engagement

Team leadership

Policy guidance

Education

Degree in Environmental Health

Professional body membership

Job description

Are you an experienced regulatory leader with a passion for protecting communities, driving compliance, and delivering high-quality public services? We're looking for an exceptional Regulation & Compliance Service Manager to lead a diverse portfolio of regulatory and enforcement services that make a real difference to residents, businesses, and communities. This is a strategic leadership opportunity for a motivated professional who can balance regulatory excellence with customer-focused service delivery, while navigating a complex and evolving legislative environment. As Regulation & Compliance Service Manager, you will provide strategic leadership and operational oversight across a broad range of public protection services, including:

• Environmental Health
• Trading Standards
• Licensing
• Environmental Protection
• Enforcement
• Metrology

You will ensure the effective delivery of statutory and non-statutory regulatory services, safeguarding the public, supporting local businesses, managing risk, and ensuring compliance with legal and professional standards. Working closely with elected Members, senior leaders, government agencies, regulators and partner organisations, you will shape service delivery, influence policy, and drive continuous improvement across the service.

What you’ll get to do:

Lead and Inspire

Provide professional, technical and operational leadership across regulatory and compliance services.

Lead, motivate and develop high-performing teams and managers.

Build workforce capacity, capability and resilience to meet future challenges.

Deliver Excellent Public Services

Ensure statutory and non-statutory functions are delivered efficiently, effectively and lawfully.

Exercise delegated authority on licensing, enforcement and regulatory matters.

Oversee complex investigations, enforcement activity and regulatory interventions.

Drive Strategic Improvement

Lead service planning, transformation and continuous improvement initiatives.

Respond proactively to legislative changes, emerging risks and new regulatory responsibilities.

Monitor and report on service performance, outcomes and compliance.

Influence and Collaborate

Provide expert advice to elected Members, committees and senior leaders.

Build strong partnerships with regulatory bodies, government agencies, enforcement partners and neighbouring authorities.

Represent the Council at local, regional and national forums.

Manage Resources and Governance

Lead budget management, procurement, income generation and resource planning activities.

Ensure robust governance, information management and compliance arrangements are in place.

Maintain high standards of risk management, data protection and operational accountability.

• A degree, diploma or equivalent professional qualification in Environmental Health, Trading Standards, Licensing, Regulatory Compliance, or a related public protection discipline.
• Membership of, or eligibility for membership of, a relevant professional body (such as CIEH, CTSI or IoL), with evidence of ongoing professional development.
• Extensive knowledge of local authority regulatory and public protection services.
• Strong understanding of licensing, enforcement, environmental protection, trading standards and compliance legislation.
• Knowledge and experience of enforcement processes, investigations, evidence management and legal proceedings.
• A solid understanding of local government governance, political decision-making and committee processes.
• Knowledge of strategic leadership, service improvement, workforce development and performance management.
• An understanding and experience of financial management, resource planning, risk management and information governance.
• Significant experience leading regulatory, compliance or public protection services within local government.
• Experience interpreting and applying complex legislation to achieve robust and defensible outcomes.
• Delivery of service transformation, performance improvement and organisational change.
• Experience advising senior leaders, elected Members and committees on regulatory matters.
• Strong partnership-working experience with regulators, enforcement agencies and government bodies.

These roles form part of a wider organisational redesign to ensure the Council is structured to deliver high-quality, efficient and sustainable services for the people of Gateshead. This supports our commitment to modernising how we operate, strengthening accountability and putting residents at the heart of everything we do, ensuring everyone in our borough can thrive.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’ll be a highly valued member of a team that recognises the skills you bring, encourages creativity, and passionately advocates a great work/life balance. With hybrid working, flexible arrangements and excellent employee benefits, we’re confident it isn’t just the salary that attracts our staff.

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides:
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.