Emergency Duty Team Manager

Gateshead Regeneration Partnership; Gateshead; Hybrid; GBP 50,000 - 53,000; Full time

Benefits offered by this job

Competitive Salary

Pension Scheme

Annual Leave

Flexible Working Hours

Hybrid Working

Learning & Development

Health & Wellbeing

Cycle to Work

Car Scheme

Salary Sacrifice Discounts

Job summary

Gateshead Council is seeking an exceptional Emergency Duty Team Manager to lead out‑of‑hours social work services, ensuring timely, legally compliant support for children, families and vulnerable adults in crisis. You will supervise a skilled team and collaborate with health, police and social care partners to secure better outcomes.

The role requires AMHP and social work registration, plus extensive experience in statutory services and risk management.

Qualifications

• Recognised Social Work qualification and registration with Social Work England.
• Approved Mental Health Professional (AMHP) qualification and current approval status.
• Significant experience in statutory children's and/or adult social care services.
• Experience supervising, developing and managing practitioners and teams.
• Extensive experience of assessing and managing risk in complex and high‑pressure situations.
• Experience leading quality assurance, audit and service improvement activity.
• Experience of workforce deployment, rota management and resource planning.
• Strong partnership working skills across agencies and services.

Responsibilities

• Lead the Emergency Duty Team, providing leadership to out-of-hours service.
• Oversee responses to safeguarding concerns, child protection, adult safeguarding, mental health crises and other emergencies outside normal hours.
• Provide professional supervision, quality assurance and leadership to the team.
• Work closely with Children’s Social Care, Adult Social Care, Health, Police and partners to coordinate a multi‑agency response.
• Contribute to service development, workforce development and performance improvement.

Skills

Leadership

Decision making

Risk assessment

Analytical skills

Partnership working

Multi-disciplinary teamwork

Out-of-hours leadership

Education

Social Work Qualification

Registration with Social Work England

AMHP Qualification

Job description

Salary £49,817 - £53,051 plus a 20% EDT allowance and a 15% R&R allowance. Bank Holidays are paid at double time

Who we are & what we stand for

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Be The Difference - Out of hours, at the heart of protecting people.

At Gateshead, we are committed to ensuring that children, young people, vulnerable adults and families receive the right support, at the right time, whenever they need it.

We are looking for an exceptional and experienced social work leader to manage our Emergency Duty Team (EDT), providing leadership to a highly skilled out-of-hours service that responds to some of the most complex, urgent and high-risk situations across the borough.

This is a unique and rare opportunity to lead a service that operates dynamically, making critical decisions that protect children and adults, support families in crisis and provide reassurance to partner agencies when it matters most.

Lead with purpose. Support when it matters most

What you will get to do:

The Emergency Duty Team Manager provides leadership, management and professional oversight of Gateshead's out-of-hours social work service, ensuring children, families and vulnerable adults receive timely, effective and legally compliant support when urgent intervention is required.

Leading a dedicated team of experienced practitioners, you will oversee responses to safeguarding concerns, child protection matters, adult safeguarding issues, mental health crises and other emergency situations arising outside normal office hours.

You will provide professional supervision, quality assurance and leadership to the team, supporting confident decision-making in complex and high-risk situations. Working closely with Children's Social Care, Adult Social Care, Health, Police and other key partners, you will ensure a coordinated and effective multi‑agency response to people in crisis.

Alongside operational leadership, you will play a key role in service development, workforce development, performance improvement and maintaining a resilient, responsive service that delivers excellent outcomes for some of the most vulnerable people in our communities.

Bring your expertise to where it matters most

What you will bring (Essential Criteria)

We are seeking an experienced and confident social work manager who is able to lead under pressure, make defensible decisions in complex circumstances and support high‑quality practice across a multi‑disciplinary environment.

You will have:

• A recognised Social Work qualification and registration with Social Work England.
• Approved Mental Health Professional (AMHP) qualification and current approval status.
• Significant experience working within statutory children's and/or adult social care services.
• Experience of supervising, developing and managing practitioners and teams.
• Extensive experience of assessing and managing risk in complex and high‑pressure situations.
• Experience of leading quality assurance, audit and service improvement activity.
• Experience of workforce deployment, rota management and resource planning.
• Strong partnership working skills and the ability to build effective relationships across agencies and services.
• Excellent analytical skills and the ability to make confident, proportionate and defensible decisions.

Most importantly, you will be committed to delivering excellent outcomes for children, families and vulnerable adults whilst promoting a culture of learning, accountability and continuous improvement.

If successful you will have to apply for an Enhanced Disclosure

What’s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience. Salary £49,817 - £53,051 plus a 20% EDT allowance and a 15% R&R allowance. Bank Holidays are paid at double time
• Outstanding Pension Scheme: We don’t just offer a great salary – we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years plus 8 bank holidays, plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work‑life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax‑efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand‑new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions – a cost‑effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services – plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender re‑assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.