Service Manager, People-Centred Support Leader (Orkney)

Right There; Kirkwall; Remote; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Pension

Life insurance

Family leave

EAP

Development plan

Health plan

Job summary

Right There in Kirkwall is seeking an experienced Service Manager to lead supported accommodation, youth and family support, counselling and mentoring in Orkney. You will oversee staff, develop services and ensure people receive the right support at the right time.

You will work with commissioners and partners, manage budgets, and drive service development in line with PIE principles and People First. This is a permanent, full-time role with a clear development plan and SVQ training

Qualifications

• Must hold SVQ 3 in Social Services and Health Care at SCQF Level 7.
• Must hold or be willing to work towards SVQ 4 at SCQF Level 9 and leadership qualification.
• Experience in social care management or housing is advantageous.
• Knowledge of PIE principles encouraged.

Responsibilities

• Lead, coach and develop staff and volunteers with supervision and development plans.
• Ensure high-quality, person-centred support that recognises each person’s strengths and aspirations.
• Embed People First and Psychologically Informed Environment (PIE) principles in service delivery.
• Involve the people we support in shaping services, listening to feedback and resolving complaints.
• Maintain safe accommodation and ensure services meet contractual, regulatory and health and safety requirements.
• Build strong working relationships with commissioners, local authorities and partner agencies.
• Manage budgets and resources; use service data to guide improvements; oversee Care Inspectorate and local authority reporting.
• Contribute to programme development, identify local funding opportunities and participate in the shared locality on-call rota.

Skills

Coaching and people management

Service planning and quality assurance

Budget management and data analysis

Education

SVQ 3 in Social Services and Health Care (SCQF Level 7)

SVQ 4 Social Services and Healthcare (SCQF Level 9) or equivalent

Leadership/Management qualification (SCQF Level 9/10)

Job description

Right There in Kirkwall is seeking an experienced Service Manager to lead supported accommodation, youth and family support, counselling and mentoring in Orkney. You will oversee staff, develop services and ensure people receive the right support at the right time.

You will work with commissioners and partners, manage budgets, and drive service development in line with PIE principles and People First. This is a permanent, full-time role with a clear development plan and SVQ training