Service Manager / LCV Workshop Manager – Technician Background Required

Hawk Hiring; Swindon; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Free on-site parking

Leadership development

Management training

Career progression

Job summary

Hawk Hiring in Swindon is seeking an experienced Service Manager / Workshop Manager with a hands-on technician background to lead our busy Light Commercial Vehicle workshop. You will oversee daily operations, drive quality and safety, and ensure smooth service delivery.

Based at our Swindon site, this permanent role offers Monday to Friday hours (08:00–17:00) with optional weekend work for extra earnings, a pension scheme and free on-site parking, plus clear progression into leadership positions

Qualifications

• Proven technician experience on the tools in automotive repairs.
• Experience leading a workshop team and managing daily operations.
• Strong planning, organization and quality-control skills.

Responsibilities

• Lead, motivate and develop the workshop team to maintain high productivity and quality.
• Manage daily workflow, allocations, and KPI tracking for efficiency.
• Liaise with service advisors, parts, and management to ensure smooth customer journeys.
• Ensure compliance with safety, health and quality procedures.

Skills

Technician experience on the tools

Leadership / team management

Labor planning

Garage management software

Tools

Garage management software

Job description

We are seeking an experienced Service Manager / Workshop Manager with a strong background in technician work to lead our busy Light Commercial Vehicle (LCV) workshop in Swindon. Combining the backing of an established independent group with a supportive operational culture, we offer a £45,000–£50,000 basic salary, permanent Monday-to-Friday hours, clear leadership progression, and a collaborative environment focused on technical quality.

The Rewards

• Salary: £45,000 – £50,000 per year basic (Tailored to your management experience).
• Schedule: Monday to Friday, 08:00 – 17:00—stable weekday hours with optional weekend work available for extra earnings.
• Benefits & Security: Workplace pension scheme, standard employee benefits, and free on-site parking.
• Perks & Progression: Leadership development, management training, and clear opportunities for long-term career growth.

About Us

Located in Swindon, we are an independent, family-owned automotive group with over 25 years of experience in vehicle sales, servicing, and aftercare. We reject high‑pressure corporate environments in favor of genuine customer care, operational precision, and strong technical values. Operating modern workshop facilities, our dedicated LCV site provides trusted service across a wide variety of light commercial and fleet vehicles.

Your Role

As our Service Manager / Workshop Manager at our specialist LCV facility, you will take full operational responsibility for the daily running of the workshop:

• Lead, motivate, and develop a team of technicians, ensuring high productivity, strong morale, and quality control.
• Manage daily workflow, job allocations, labor utilization, and workshop KPIs to maintain clean operational efficiency.
• Liaise across departments, collaborating closely with service advisors, parts teams, and senior management to deliver exceptional customer journeys.
• Ensure full compliance with safety, health, and quality procedures, fostering an organized, professional LCV workshop environment.

What You Need

• Qualifications & Hands-On Experience: Proven technician experience on the tools is required, giving you deep practical understanding of commercial repair operations.
• Management Background: Proven track record as a Service Manager, Workshop Manager, Workshop Controller, or Senior Service Advisor ready to step up.
• Technical & Admin Skills: Strong background in automotive repair operations, labor planning, and garage management software systems.
• Leadership Style: Excellent team management, communication, and organizational skills with a calm, balanced approach under pressure.
• Licensing: A full UK driving licence is required.

Location & Search Reach

Based in Swindon, our LCV facility is ideally situated for an easy daily commute from Wootton Bassett, Cirencester, Chippenham, Marlborough, Highworth, Faringdon, and the wider Wiltshire region.