Service Manager JLR

Charles Hurst Dublin; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

Smart Health 24/7

Gym discounts

Job summary

Charles Hurst Group is seeking a Service Manager for Belfast Land Rover to lead the aftersales function across locations. You will drive customer outcomes, coach teams, and partner with franchise management to improve performance.

You will act as a role model for service excellence, building lasting customer relationships and guiding the team to deliver top-quality vehicle servicing.

Qualifications

• Proven automotive aftersales or service management experience.
• Strong leadership, coaching and communication skills.
• Analytical mindset with ability to improve processes and results.
• Customer-first approach and passion for service excellence.
• Willingness to travel across franchise locations.
• Full UK driving licence.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service KPIs and performance metrics.
• Drive customer service excellence and satisfaction.
• Identify and roll out best practices across locations.
• Deliver training and coaching to aftersales teams.
• Collaborate with internal departments to support operations.

Skills

Leadership

Coaching

Communication

Analytical

Travel

Driving licence

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Service Manager

Belfast Land Rover

Permanent, Full-Time

Monday to Thursday 8am to 5.30pm, Friday 8am to 5pm, Saturday rota.

Salary: Competitive salary and bonus

An exciting opportunity has become available for a driven and talented leader to join our team as an Service Manager for Charles Hurst Group.

Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

As a Service Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.

About the Role

As a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you’ll ensure our brand remains the first choice for tyre and vehicle servicing.

What You’ll Do

• Lead and support franchisees in achieving aftersales targets
• Implement and monitor service performance metrics (KPIs)
• Drive customer service excellence and satisfaction
• Identify and roll out best practices across locations
• Deliver training and coaching to aftersales teams
• Liaise with internal departments to support smooth operations

What We’re Looking For

• Proven experience in an automotive aftersales or service management role (tyre industry a plus)
• Strong leadership, coaching, and communication skills
• Analytical mindset with the ability to improve processes and results
• A customer-first approach and passion for service excellence
• Willingness to travel across franchise locations as needed
• Full UK driving licence

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.