Service Manager - Band 8a

Lincolnshire Community and Hospitals NHS Group; Lincoln; On-site; GBP 45,000 - 60,000; Full time

Job summary

The Service Manager at Lincolnshire Community and Hospitals NHS Group will provide operational leadership to the Patient Services Hub departments, ensuring day-to-day running and achievement of performance, quality and financial objectives.

They will lead on operational recovery, performance management and continuous improvement, analyse performance data, escalate risks to the Deputy General Manager, and ensure compliant governance, SOPs and information governance across the sites in

Qualifications

• Excellent operational leadership within NHS settings.
• Extensive knowledge of patient pathways.

Responsibilities

• Lead operational recovery, performance management and continuous improvement.
• Analyse performance data and activity, implement improvement actions.
• Elevate risks and issues to the Deputy General Manager.

Skills

Operational leadership

NHS knowledge

Patient pathways knowledge

Job description

• We are looking for a Service Manager to provide operational leadership to the Patient Services Hub departments, ensuring the day to day running of all departments and achievement of performance, quality, and financial objectives and would ideally have CBU experience and extensive knowledge of patient pathways

The Service Manager will be managerially accountable to the Deputy General Manager.

The Service Manager will provide operational leadership to the Patient Service Hub patient-facing departments, ensuring the day-to-day running of all departments and achievement of performance, quality, and financial objectives.

The Service Manager will lead on operational recovery, performance management, and continuous improvement, supporting the Deputy General Manager in delivering the Patient Service Hub’s strategic and operational objectives.

The Service Manager will analyse performance data and activity, implement improvement actions, and elevate risks and issues to the Deputy General Manager as appropriate.

In undertaking the duties for this post, the post holder must comply with the Department of Health’s code of conduct for NHS Managers (October 2002).

The post holder will ensure compliant application of the Elective Access Policy (EAP), standard operating procedures (SOPs), and information governance (IG) in all operational processes.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

For further details / informal visits contact: Name: Matthew Evans Job title: Service Manager Email address: [e-mail]