Service Manager Accommodation Finding Service

Birmingham City Council; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Excellent terms

Generous annual leave

Pension scheme

Well-being support

Travel passes

Discounts

Job summary

Birmingham City Council is seeking a Service Manager to lead the Accommodation Finding Service, directing a team of Accommodation Finding Officers and Assistants to secure private rented and other housing solutions for households at risk of homelessness.

You will build relationships with landlords and providers, negotiate solutions, monitor performance, and ensure compliance with homelessness legislation to deliver strong outcomes for residents and the city.

Qualifications

• Experience managing housing, homelessness, accommodation or related services.
• Proven ability to lead and motivate teams in a performance-driven environment.
• Skilled in developing partnerships with internal and external stakeholders.
• Excellent negotiation and influencing skills with landlords and housing providers.
• Knowledge of private rented sector, homelessness and housing legislation.
• Experience analysing performance data and using insights to improve services.
• Strong presentation and communication skills to explain complex information clearly.
• Experience managing projects, service improvements and change initiatives.

Responsibilities

• Lead, motivate and develop a team of Accommodation Finding Officers and Assistants.
• Build and maintain relationships with private landlords, housing providers and partner organisations.
• Procure properties and negotiate incentives and housing solutions.
• Monitor service performance, analyse data and drive continuous improvement.
• Develop business cases, project plans and service improvement initiatives.
• Present performance information to stakeholders and ensure compliance with legislation.

Skills

Leadership

Team management

Stakeholder engagement

Negotiation

Communication

Data analysis

Presentation

Project management

Job description

About the Role

As Service Manager, you will lead the Accommodation Finding Service, overseeing a team responsible for securing private rented and alternative housing solutions for households who are homeless or at risk of homelessness. You will play a key role in expanding the availability of accommodation, building relationships with landlords and housing providers, and ensuring the service delivers excellent outcomes for residents. You will: Lead, motivate and develop a team of Accommodation Finding Officers and Assistants. Build and maintain strong relationships with private landlords, housing providers and partner organisations. Procuring properties Negotiate incentives and housing solutions that support homelessness prevention and relief duties. Monitor service performance, analyse complex data and drive continuous improvement. Develop business cases, project plans and service improvement initiatives. Present performance information and service updates to a range of stakeholders. Ensure compliance with homelessness, housing and private rented sector legislation. Represent Birmingham City Council at internal and external meetings, acting as a professional lead on accommodation-finding matters.

About You

We are looking for an enthusiastic and driven leader who can inspire teams and deliver results in a fast-paced housing environment.

• Experience managing housing, homelessness, accommodation or related services.
• Proven experience leading and motivating teams within a performance-driven environment.
• Strong experience developing partnerships and building effective relationships with internal and external stakeholders.
• Excellent negotiation and influencing skills, particularly when working with landlords and housing providers.
• Knowledge of private rented sector, homelessness and housing legislation.
• Experience analysing performance data and using insights to improve services.
• Strong presentation and communication skills, with the ability to explain complex information clearly.
• Experience managing projects, service improvements and change initiatives.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

• excellent terms and conditions
• generous annual leave
• a great pension scheme
• well-being support
• annual travel passes
• discounts at a number of city centre establishments