Service Manager

LLOYD'S REGISTER INTERNATIONAL; Woking; On-site; GBP 42,000 - 50,000; Full time

Job summary

Via is seeking a Service Manager for our Surrey Service based in Woking. You will lead the Surrey Team, working closely with NHS partners and commissioners to ensure the service remains effective, safe and well-led.

You will drive quality assurance, governance and continuous improvement, while coaching staff and managing recruitment. This role emphasizes safeguarding, trauma-informed approaches, and strong collaboration with stakeholders.

Qualifications

• Experience leading a team in health or social care settings.
• Ability to drive quality assurance, governance and continuous improvement.
• Strong collaboration with commissioners and NHS partners.

Responsibilities

• Lead the Surrey Team and collaborate with Team Leaders, commissioners and partners.
• Ensure the service is effective, safe, responsive, caring and well-led.
• Oversee recruitment and workforce development; champion safeguarding and trauma-informed practice.

Skills

Compassion

Communication skills

Calm under pressure

People development

Job description

Service Manager Job 0446

Job Reference: J0B0446

Location: Woking, Surrey

Salary: £42,160 - £50,421 per annum, including London Fringe Allowance where applicable

Vacancy Type: Permanent/Full Time

Working Hours: 37.5

Application Deadline: Wednesday, October 7, 2026

Job Summary

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Service Manager for our Surrey Service

We're looking for an experienced and motivated Service Manager to join and lead the team at Via Surrey alongside our NHS partners within the Surrey Integrated drug and alcohol treatment service, i-access.

As Service Manager, you will lead the Surrey Team, working closely with the Team Leaders, commissioners, partners and colleagues to ensure the service is effective, safe, responsive, caring and well-led. You will play a key role in the day-to-day operational management of the services, embedding high standards of quality and governance while supporting excellent outcomes for the people who use our services. This role is ideal for an experienced manager who is passionate about developing people, driving continuous improvement and creating an inclusive, psychologically informed workplace where both colleagues and service users can thrive.

In this role, you will lead on quality assurance, governance and continuous improvement, ensuring compliance with Via standards, CQC requirements and embedding best practice across the service. You will support, coach and develop Team

Leaders and front-line staff to deliver high-quality, person-centred services, oversee recruitment and workforce development, and champion safeguarding, trauma-informed practice and psychologically informed approaches. Working collaboratively with commissioners, partners and stakeholders, you will also contribute to service development and help ensure the best possible outcomes for the people we support.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 07 October 2026 at midnight

Salary: £42,160 - £50,421 per annum, including London Fringe Allowance where applicable

Vacancy type: Permanent

Working hours: Monday to Friday 9-5pm - with flexibility in evenings/weekends as needed

Our Area Director, Vanessa Duke is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Vanessa on 07522235589.

Job Profile document