Service Manager

VIA; Woking; On-site; GBP 45,000 - 60,000; Full time

Job summary

Via Surrey is recruiting a Service Manager for the i-access integrated drug and alcohol treatment service, working alongside NHS partners. You will lead the Surrey Team, embedding governance, safeguarding and trauma-informed practice to deliver person-centred services and high-quality outcomes for people using our services.

You will drive continuous improvement, workforce development and collaboration with commissioners and partners, ensuring an inclusive workplace where staff and service users

Qualifications

• Leadership and people management
• Quality and governance understanding
• Stakeholder engagement and partnership working
• Safeguarding and trauma-informed practice
• Continuous service development and improvement

Responsibilities

• Lead the Surrey Team and line manage Team Leaders and frontline staff
• Oversee day-to-day operational management and governance to ensure safe, high-quality services
• Coordinate with commissioners, NHS partners, and stakeholders to deliver outcomes
• Drive continuous improvement, safeguarding, and trauma-informed approaches across the service
• Recruitment and workforce development to maintain a skilled, supported team

Job description

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Service Manager for our Surrey Service.

We're looking for an experienced and motivated Service Manager to join and lead the team at Via Surrey alongside our NHS partners within the Surrey Integrated drug and alcohol treatment service, i-access.

As Service Manager, you will lead the Surrey Team, working closely with the Team Leaders, commissioners, partners and colleagues to ensure the service is effective, safe, responsive, caring and well-led.

You will play a key role in the day-to-day operational management of the services, embedding high standards of quality and governance while supporting excellent outcomes for the people who use our services. This role is ideal for an experienced manager who is passionate about developing people, driving continuous improvement and creating an inclusive, psychologically informed workplace where both colleagues and service users can thrive.

In this role, you will lead on quality assurance, governance and continuous improvement, ensuring compliance with Via standards, CQC requirements and embedding best practice across the service. You will support, coach and develop Team Leaders and front-line staff to deliver high-quality, person-centred services, oversee recruitment and workforce development, and champion safeguarding, trauma-informed practice and psychologically informed approaches. Working collaboratively with commissioners, partners and stakeholders, you will also contribute to service development and help ensure the best possible outcomes for the people we support.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.