Service Manager

Voyage-Care; West of England; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Stream

Funded Blue Light Card

24/7/365 doctor line

Access to cash plans

Enhanced retirement leave

Long service awards

Job summary

Voyage Care in Bristol is seeking a Registered Service Manager to lead a specialist rehabilitation service for adults with acquired brain injuries and complex needs. The role combines residential support with community outreach, working with healthcare professionals to deliver high-quality, person-centred care.

You will develop teams, manage daily operations, ensure regulatory compliance, and build strong relationships with commissioners.

Qualifications

• Previous experience in a care management role.
• Experience leading and developing teams within health and social care.
• Understanding of CQC requirements and quality standards.
• Full UK Driving Licence.
• Willingness to undertake CQC registration if not already registered.

Responsibilities

• Leading, motivating and developing the management and support teams.
• Promoting a positive, accountable and inclusive culture.
• Managing the day-to-day operation of the service.
• Ensuring compliance with regulatory, legislative and contractual requirements.
• Completing audits, service reviews and action plans.
• Managing budgets, occupancy and overall service performance.
• Building and maintaining effective relationships with commissioners and healthcare professionals.
• Supporting the continued development of both residential and community-based services.
• Driving quality improvement and embedding best practice across the service.

Skills

Leadership

Team development

Communication

Change management

Relationship building

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager Bristol Salary: Up to £40,000

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream – giving you the flexibility to draw upon up to 40% of your pay as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers and more.
• 24/7/365 doctor line for you and your family.
• Access to cash plans for you and your family.
• Enhanced retirement leave.
• Long service awards.

Registered Service Manager - Bristol

Registered Service Managers play a vital role in delivering exceptional care and support, and we're looking for a motivated and ambitious leader to join us in Bristol. This is an exciting opportunity to lead a specialist rehabilitation service supporting adults with acquired brain injuries and complex needs. The service combines residential support with an established community outreach provision, working alongside healthcare professionals, therapists and local stakeholders to deliver positive outcomes and maximise independence.

We're looking for either an experienced Registered Manager seeking a new challenge, or a talented Service Manager ready to take the next step into registration.

This role would particularly suit somebody who enjoys building relationships in the community, developing teams and driving continuous improvement. You'll inherit an established service with a committed team, strong external partnerships and plenty of opportunity to bring your own ideas, leadership style and vision for the future.

About the Role

As Registered Service Manager, you will be responsible for the overall leadership, quality and performance of the service.

Working closely with local authorities, healthcare professionals, commissioners and families, you'll ensure the people we support receive high-quality, person-centred care while leading and developing a team that is passionate about delivering positive outcomes.

Key responsibilities include:

• Leading, motivating and developing the management and support teams.
• Promoting a positive, accountable and inclusive culture.
• Managing the day-to-day operation of the service.
• Ensuring compliance with regulatory, legislative and contractual requirements.
• Completing audits, service reviews and action plans.
• Managing budgets, occupancy and overall service performance.
• Building and maintaining effective relationships with commissioners and healthcare professionals.
• Supporting the continued development of both residential and community-based services.
• Driving quality improvement and embedding best practice across the service.

You will also participate in the on-call rota, subject to service requirements.

What We're Looking For

We're interested in people who bring both the right experience and the right values.

The ideal candidate will be:

• A confident and resilient leader.
• Passionate about delivering high-quality care and support.
• Skilled at developing and coaching teams.
• Comfortable managing change and driving improvement.
• An excellent communicator with strong relationship-building skills.
• Organised, proactive and quality-focused.

Essential

• Previous experience in a care management role.
• Experience leading and developing teams within health and social care.
• Understanding of CQC requirements and quality standards.
• Full UK Driving Licence.
• Willingness and ability to undertake CQC registration if not already registered.

Desirable

• Current or previous CQC Registered Manager experience.
• Level 5 Diploma in Leadership for Health and Social Care or willing to work towards it
• Experience within rehabilitation, acquired brain injury, complex care or mental health, neurological services.
• Experience working closely with multidisciplinary teams and community stakeholders.

Why Choose Us?

This is a fantastic opportunity to join a specialist service at an exciting stage of its journey. We're looking for someone who can bring fresh ideas, inspire others, strengthen an already established team and help shape the future of the service.

At Voyage Care, we embrace people's differences and encourage you to Be You. Whether you're an experienced Registered Manager or an aspiring leader ready for your first registration, we'll provide the support, training and development opportunities you need to succeed.

We encourage our colleagues to Grow Together, offering excellent training, career progression and the opportunity to build a rewarding long-term career within a sector-leading organisation.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.